Student Services Coordinator

Full Sail University; Aloma (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Full Sail University is seeking an entry-level Support I to provide front-desk and phone support across divisions in a student-facing office environment.

You will engage callers, route inquiries, and assist with data management, Live Chat, and social media support. The role emphasizes strong customer service, communication, and multi-tasking in a fast-paced setting.

Qualifications

• Bachelor’s Degree preferred but not required.
• Administrative/Clerical/Reception experience preferred.
• Proficiency with MS Word, PowerPoint, Excel, and Outlook.
• Familiarity with multi-line phone systems preferred.
• Ability to type 35–40 WPM.

Responsibilities

• Provide front desk services in student-facing areas.
• Engage with callers to determine the appropriate department.
• Make outbound calls to students to discuss status and route to the right division.
• Support data management projects as necessary.
• Support Live Chat and Social Media teams as required.
• Monitor/reply to email communications.
• Maintain confidentiality of information.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Typing 35–40 WPM

Office software

Education

Bachelor’s Degree preferred

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding! The main responsibilities of the Full Sail Support I position will be to provide support through phone conversations, face-to-face interactions, and data processes to all Full Sail University divisions. This is an entry-level customer service position.

Essential Duties and Responsibilities:

• Be a Full Sail University ambassador embracing our unique educational model, while maintaining the highest level of integrity, professionalism, and customer service
• Perform front desk services in all student-facing areas
• Provide excellent customer service by engaging with callers to assess which department will best service the callers needs
• Make outbound calls to current or potential students to discuss their status with Full Sail University and transfer to the appropriate division for follow up
• Support data management projects as necessary
• Support Live Chat and Social Media teams as required
• Provide communications support to Full Sail Security and Operations
• Provide support for Full Sail monthly touring initiatives
• Monitor/reply to all email communication
• Contribute to the overall success of the department and Full Sail University by performing all other duties as assigned by leadership

Other Responsibilities:

• Adhere to policies and procedures of Full Sail University
• Maintain strict confidentiality of company and personnel information
• Demonstrate a strong commitment to the mission and values of the organization
• Adhere to company attendance standards
• Perform other duties as assigned

Competencies:

• Ability to interact with staff at all levels in a fast-paced environment
• Ability to provide excellent customer service with a polite, professional demeanor
• Ability to multi-task and work independently
• Detail-oriented
• Excellent communication skills are a must (both written and verbal)
• Multi-tasking skills are needed as all Full Sail Support staff are required to answer phones, while navigating through computer system, as well as greeting and assisting guests (almost simultaneously)

Education and/or Experience:

• Bachelor’s Degree preferred but not required
• Administrative/Clerical/Reception experience preferred

Computer/Equipment Skills:

• Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook
• Familiarity with using multi-line phone systems is preferred
• Ability to type between 35-40 WPM

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.

Full Sail is an Equal Opportunity Employer.

Mission People from around the world come to Full Sail University to pursue their educational goals, and they share one thing in common – a passion for a creative future in the entertainment and media industry. Full Sail’s mission is to provide students with an innovative style of education, delivered by a staff of dedicated individuals, that addresses potential career opportunities available in an ever-growing, constantly evolving industry. We do this by developing unique curricula that combine elements of creativity, art, business and life skills, technical prowess, and academic achievement. Our education is delivered via immersive teaching methods, both in Full Sail’s real-world production studios and classrooms, as well as through our online learning environment. Every one of our degree programs is designed to provide students with knowledge and real-world experience that will help them realize their career goals in the entertainment and media industry.

Full Sail’s Unifying Principles At Full Sail, we believe that what we give to each other and our students comes back to each of us individually and to the school as a whole. Therefore, we are totally committed to the individual success of each member of our staff family. As a staff family, we are dedicated to taking a sincere interest in the success of every student and client who comes through our doors