AR Collections Supervisor — Lead Team & Cash Flow

Orkin; Atlanta (GA); Híbrido; USD 95 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision insurance

Maternity & life insurance

401(k) with company match

Employee stock purchase plan

Tuition reimbursement

Paid vacation & holidays

Hybrid work environment

Resumo da oferta

Orkin is seeking a Commercial Accounts Receivable Supervisor in the Atlanta area to lead a team of AR specialists focused on collections, billing support, and customer account management. You will drive aging reductions, improve cash flow, and coach the team to achieve excellence in service and operations.

The role partners with Branch Operations, Region Leadership, Billing, and Cash Applications, offering a hybrid work arrangement after onboarding.

Qualificações

• Bachelor's degree in Business, Accounting, Finance, or equivalent experience.
• 5+ years of Accounts Receivable and Commercial Collections experience.
• 2+ years of leadership or supervisory experience.
• Strong knowledge of AR aging, collections practices, billing processes, and cash application workflows.
• Advanced Microsoft Excel skills.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to influence outcomes across multiple business functions.
• Knowledge of AP billing portals (Coupa, Ariba, etc.).

Responsabilidades

• Lead, coach, mentor, and develop a team of Commercial Accounts Receivable Specialists.
• Conduct regular one-on-one meetings, performance reviews, and coaching sessions.
• Monitor productivity, quality, customer interactions, and collection effectiveness.
• Establish clear performance expectations and hold team members accountable.
• Support onboarding, training, and professional development initiatives.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Monitor team portfolios and collection activities to ensure timely follow-up on past-due accounts.
• Drive achievement of monthly AR aging reduction goals.
• Review aging reports and identify high-risk accounts requiring intervention.
• Escalate critical collection issues and partner with business leaders on resolution strategies.
• Ensure collection activities are documented accurately and timely.
• Serve as the escalation point for complex customer disputes, billing concerns, unapplied payments, and account discrepancies.
• Partner with branches, sales teams, operations, and customer stakeholders to remove barriers to payment.
• Facilitate account review meetings with internal stakeholders as needed.
• Ensure quick and effective resolution of customer issues impacting collections.
• Ensure adherence to department policies, procedures, and collection standards.
• Monitor workflow distribution and workload balancing across the team.
• Identify opportunities to improve efficiency, reduce manual effort, and strengthen controls.
• Participate in system enhancements, testing efforts, and implementation projects.
• Analyze aging trends, collection performance, DSO movement, and productivity metrics.
• Prepare and present performance updates to management.
• Develop corrective action plans for underperforming portfolios.
• Utilize reporting tools and dashboards to drive informed decisions.
• Partner with Branch Managers, Region Leaders, Cash Applications, and Billing teams.
• Drive resolution of systemic issues impacting collections performance.
• Support strategic initiatives designed to improve cash flow and customer satisfaction.
• Serve as a subject matter expert for Commercial Accounts Receivable operations.

Conhecimentos

Advanced Excel

AR aging knowledge

Analytical thinking

Verbal & written communication

Cross-functional influence

Formação académica

Bachelor's Degree in Business, Accounting, Finance, or equivalent

Ferramentas

Coupa

Ariba

Descrição da oferta de emprego

Orkin is seeking a Commercial Accounts Receivable Supervisor in the Atlanta area to lead a team of AR specialists focused on collections, billing support, and customer account management. You will drive aging reductions, improve cash flow, and coach the team to achieve excellence in service and operations.

The role partners with Branch Operations, Region Leadership, Billing, and Cash Applications, offering a hybrid work arrangement after onboarding.