Commercial Accounts Receivable Specialist

Rollins, Inc.; Atlanta (GA); Remote; USD 52,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Career development and advancement

Job summary

Orkin is hiring a Commercial Accounts Receivable Specialist to manage a portfolio of commercial accounts, drive collections, and resolve billing issues. You will partner with internal teams to ensure timely payments and accurate account activity.

The role emphasizes professional communication and process improvement within a remote environment. Responsibilities include analyzing aging, negotiating payment terms, and supporting month-end close while upholding internal controls and service

Qualifications

• High school diploma or equivalent required.
• Experience in Accounts Receivable, Commercial Collections, Credit & Collections, Customer Financial Services, or related finance roles.
• Strong understanding of accounts receivable processes and collection practices.
• Excellent verbal and written communication skills.
• Ability to build professional relationships with internal and external customers.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Ability to analyze account activity and troubleshoot payment issues independently.

Responsibilities

• Manage a designated portfolio of commercial accounts receivable.
• Proactively contact customers regarding past-due balances through phone, email, and other communication channels.
• Investigate and resolve payment delays, billing concerns, disputes, and account discrepancies.
• Analyze aging reports and prioritize collection efforts to maximize cash flow and reduce delinquency.
• Negotiate payment arrangements while maintaining strong customer relationships.
• Document all collection activities, customer communications, and resolutions within company systems.
• Collaborate with Branch Operations and Billing teams to resolve account issues and expedite payment.
• Monitor customer payment trends and identify high-risk accounts requiring escalation.
• Support month-end and year-end accounts receivable processes.
• Ensure compliance with company policies, internal controls, and collection procedures.
• Meet or exceed collection goals and portfolio performance metrics.
• Identify opportunities to improve collection processes and customer payment behaviors.
• Maintain a high level of professionalism and customer service in all interactions.

Skills

Accounts receivable

Collections

Communication

Organization

Customer relationships

Microsoft Excel

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

Build Your Career with Orkin

At Orkin, we don't just protect homes and businesses—we build lasting relationships with our customers through exceptional service and financial stewardship. As a Commercial Accounts Receivable Specialist, you will play a key role in protecting the company's financial health by managing customer accounts, driving collections performance, resolving billing issues, and partnering with internal teams to deliver outstanding customer experiences.

Overview

At Orkin, we don't just protect homes and businesses—we build lasting relationships with our customers through exceptional service and financial stewardship. As a Commercial Accounts Receivable Specialist, you will play a key role in protecting the company's financial health by managing customer accounts, driving collections performance, resolving billing issues, and partnering with internal teams to deliver outstanding customer experiences.

REMOTE!

Responsibilities

We are seeking an energetic and customer-focused Collections Specialist to support our team.

What You'll Do

As a Commercial Accounts Receivable Specialist, you will be responsible for managing a portfolio of commercial customer accounts and ensuring timely collection of outstanding balances.

Key Responsibilities

• Manage a designated portfolio of commercial accounts receivable.
• Proactively contact customers regarding past-due balances through phone, email, and other communication channels.
• Investigate and resolve payment delays, billing concerns, disputes, and account discrepancies.
• Analyze aging reports and prioritize collection efforts to maximize cash flow and reduce delinquency.
• Negotiate payment arrangements while maintaining strong customer relationships.
• Document all collection activities, customer communications, and resolutions within company systems.
• Collaborate with Branch Operations and Billing teams to resolve account issues and expedite payment.
• Monitor customer payment trends and identify high-risk accounts requiring escalation.
• Support month-end and year-end accounts receivable processes.
• Ensure compliance with company policies, internal controls, and collection procedures.
• Meet or exceed collection goals and portfolio performance metrics .
• Identify opportunities to improve collection processes and customer payment behaviors.
• Maintain a high level of professionalism and customer service in all interactions.

What type of benefits will you receive?

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career development and advancement opportunities
• Paid training and continuous learning
• Employee assistance programs
• Volunteer and community engagement opportunities
• A stable, recession-resistant industry

Voted Top Workplaces 6 years in a row by The Atlanta Journal-Constitution!

Qualifications

What We're Looking For

Required Qualifications

• High school diploma or equivalent required.
• E xperience in Accounts Receivable, Commercial Collections, Credit & Collections, Customer Financial Services, or related finance roles.
• Strong understanding of accounts receivable processes and collection practices.
• Excellent verbal and written communication skills.
• Ability to build professional relationships with internal and external customers.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Ability to analyze account activity and troubleshoot payment issues independently.

What Success Looks Like

• Strong ownership of their accounts and results.
• Consistent achievement of collection and aging reduction goals.
• Excellent customer service while maintaining collection effectiveness.
• Sound decision-making and problem-solving skills.
• Attention to detail and commitment to accuracy.
• Ability to collaborate effectively across departments.

Are you ready to take your CAREER to the next level?

Orkin is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.