Commercial Accounts Receivable Specialist

Orkin; Atlanta (GA); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Career development and advancement

Job summary

Orkin is seeking a Commercial Accounts Receivable Specialist to manage a portfolio of commercial customer accounts and ensure timely collection of balances. This remote role supports cash flow and customer satisfaction by resolving billing issues and collaborating with internal teams.

You will analyze aging, negotiate payment arrangements, and document activities to meet or exceed collection goals while maintaining professional service standards.

Qualifications

• High school diploma or equivalent required.
• Experience in Accounts Receivable, Commercial Collections, Credit & Collections, Customer Financial Services, or related finance roles.

Responsibilities

• Manage a designated portfolio of commercial accounts receivable and ensure timely collection of balances.
• Proactively contact customers regarding past-due balances via phone, email, and other channels.
• Investigate and resolve payment delays, billing concerns, disputes, and discrepancies.

Skills

Accounts Receivable

Collections

Customer Service

Excel

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Overview

REMOTE!

Build Your Career with Orkin

At Orkin, we don't just protect homes and businesses—we build lasting relationships with our customers through exceptional service and financial stewardship. As a Commercial Accounts Receivable Specialist, you will play a key role in protecting the company's financial health by managing customer accounts, driving collections performance, resolving billing issues, and partnering with internal teams to deliver outstanding customer experiences.

This position is ideal for a driven professional who enjoys problem-solving, analyzing account activity, building client relationships, and contributing to a high-performing team. If you thrive in a fast-paced environment where your work directly impacts company cash flow and customer satisfaction, we'd like to hear from you.

Responsibilities

We are seeking an energetic and customer-focused Collections Specialist to support our team.

What You'll Do

As a Commercial Accounts Receivable Specialist, you will be responsible for managing a portfolio of commercial customer accounts and ensuring timely collection of outstanding balances.

Key Responsibilities

• Manage a designated portfolio of commercial accounts receivable.

• Proactively contact customers regarding past-due balances through phone, email, and other communication channels.

• Investigate and resolve payment delays, billing concerns, disputes, and account discrepancies.

• Analyze aging reports and prioritize collection efforts to maximize cash flow and reduce delinquency.

• Negotiate payment arrangements while maintaining strong customer relationships.

• Document all collection activities, customer communications, and resolutions within company systems.

• Collaborate with Branch Operations and Billing teams to resolve account issues and expedite payment.

• Monitor customer payment trends and identify high-risk accounts requiring escalation.

• Support month-end and year-end accounts receivable processes.

• Ensure compliance with company policies, internal controls, and collection procedures.

• Meet or exceed collection goals and portfolio performance metrics.

• Identify opportunities to improve collection processes and customer payment behaviors.

• Maintain a high level of professionalism and customer service in all interactions.

What type of benefits will you receive?

• Competitive compensation

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Career development and advancement opportunities

• Paid training and continuous learning

• Employee assistance programs

• Volunteer and community engagement opportunities

• A stable, recession-resistant industry

Voted Top Workplaces 6 years in a row by The Atlanta Journal-Constitution!

Qualifications

What We're Looking For

Required Qualifications

• High school diploma or equivalent required.

• E experience in Accounts Receivable, Commercial Collections, Credit & Collections, Customer Financial Services, or related finance roles.

• Strong understanding of accounts receivable processes and collection practices.

• Excellent verbal and written communication skills.

• Ability to build professional relationships with internal and external customers.

• Strong organizational skills with the ability to manage multiple priorities.

• Proficiency in Microsoft Excel and Microsoft Office applications.

• Ability to analyze account activity and troubleshoot payment issues independently.

What Success Looks Like

• Strong ownership of their accounts and results.

• Consistent achievement of collection and aging reduction goals.

• Excellent customer service while maintaining collection effectiveness.

• Sound decision-making and problem-solving skills.

• Attention to detail and commitment to accuracy.

• Ability to collaborate effectively across departments.

Orkin is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.