Remote Commercial AR Specialist - Cash Flow & Collections

Critter Control; Atlanta (GA); Remote; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Training and development

Employee assistance programs

Job summary

Orkin is seeking a Commercial Accounts Receivable Specialist to manage a portfolio of commercial client accounts remotely. You will drive collections, resolve billing issues, and partner with internal teams to protect cash flow and customer satisfaction.

This role emphasizes problem solving, analytical review of aging data, and professional communication with customers. You will work with cross-functional teammates to meet collection goals and uphold company standards.

Qualifications

• High school diploma or equivalent is required.
• Experience in Accounts Receivable, Commercial Collections, Credit & Collections, Customer Financial Services, or related finance roles.
• Strong understanding of accounts receivable processes and collection practices.
• Excellent verbal and written communication skills.
• Ability to build professional relationships with internal and external customers.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Ability to analyze account activity and troubleshoot payment issues independently.

Responsibilities

• Manage a designated portfolio of commercial accounts receivable.
• Proactively contact customers regarding past-due balances through phone, email, and other communication channels.
• Investigate and resolve payment delays, billing concerns, disputes, and account discrepancies.
• Analyze aging reports and prioritize collection efforts to maximize cash flow and reduce delinquency.
• Negotiate payment arrangements while maintaining strong customer relationships.
• Document all collection activities, customer communications, and resolutions within company systems.
• Collaborate with Branch Operations and Billing teams to resolve account issues and expedite payment.
• Monitor customer payment trends and identify high-risk accounts requiring escalation.
• Support month-end and year-end accounts receivable processes.
• Ensure compliance with company policies, internal controls, and collection procedures.
• Meet or exceed collection goals and portfolio performance metrics.

Skills

Verbal communication

Written communication

Analytical skills

Customer service mindset

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

Orkin is seeking a Commercial Accounts Receivable Specialist to manage a portfolio of commercial client accounts remotely. You will drive collections, resolve billing issues, and partner with internal teams to protect cash flow and customer satisfaction.

This role emphasizes problem solving, analytical review of aging data, and professional communication with customers. You will work with cross-functional teammates to meet collection goals and uphold company standards.