AR Collections Specialist: Proactive Cash Flow Champion

Kowalski Construction, Inc.; Phoenix (AZ); On-site; USD 30,000 - 34,000; Full time

Job summary

Kowalski Construction is seeking a detail-oriented Accounts Receivable Collections Specialist to join our accounting team in Phoenix, AZ. This role focuses on managing collections, accurate billing, and timely follow-up on invoices while maintaining positive customer relationships.

You will interact with customers by phone and email, resolve payment discrepancies, and reconcile accounts across systems such as DASH, NetSuite, and QuickBooks to improve collection efficiency.

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of accounts receivable and collections experience.
• Proven customer service or customer support experience.
• Strong verbal and written communication skills.
• Experience with Excel, QuickBooks, DASH or NetSuite preferred.

Responsibilities

• Manage the collections process for outstanding customer invoices.
• Proactively contact customers by phone and email to request payments and obtain payment updates.
• Identify the responsible party for payment and determine next steps for balances.
• Maintain collection notes, follow-up dates, and payment updates in the Accounting Log.
• Monitor aging reports and ensure timely follow-up on past-due accounts.
• Research discrepancies and resolve billing or payment issues.
• Assist with third-party collection agencies when necessary.
• Identify accounts requiring write-offs, discounts, or further action.

Skills

Accounts receivable

Collections

Customer service

Communication skills

Problem solving

Attention to detail

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

Excel

QuickBooks

DASH

NetSuite

Job description

Kowalski Construction is seeking a detail-oriented Accounts Receivable Collections Specialist to join our accounting team in Phoenix, AZ. This role focuses on managing collections, accurate billing, and timely follow-up on invoices while maintaining positive customer relationships.

You will interact with customers by phone and email, resolve payment discrepancies, and reconcile accounts across systems such as DASH, NetSuite, and QuickBooks to improve collection efficiency.