AR Collections Specialist - Cash Flow & Issue Resolver

TEGNA Inc.; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical plan options

Dental & vision coverage

Teladoc & Spring Health access

401(k) with company match

PTO & paid holidays

Job summary

TEGNA Inc. in Indianapolis is seeking a Collections Specialist to manage accounts receivable for an assigned portfolio within our Shared Services team. You will contact customers to ensure timely payments and work with station personnel to minimize write-offs and credit adjustments.

You will perform analyses, resolve issues promptly, and communicate clearly to ensure accurate credit profiles and smooth processes across stations.

Qualifications

• High School Diploma or GED required.
• 2 years of customer service or business-to-business collections experience.
• Excellence in written and verbal communication is required.
• Strong organizational and prioritization skills.
• Solid Excel skills with historical data exports.
• Ability to run and lead remote meetings with sales and local finance.

Responsibilities

• Perform collection activity by reviewing AR reports and balancing accounts.
• Investigate and resolve customer issues with timely follow-up.
• Schedule regular calls with station personnel to review balances.
• Prepare reporting and analysis for management review.
• Coordinate with Credit team on profile status and ratings.
• Submit information to third-party collection agencies as assigned.
• Flag cash-in-advance accounts with balances.
• Record notes on accounts in WideOrbit.

Skills

Customer service

Collections experience

Excel

Prioritization

Communication skills

Soft collection methods

Remote meetings

Education

High School Diploma or GED

Two-year or four-year degree (preferred)

Tools

WideOrbit Software

Job description

TEGNA Inc. in Indianapolis is seeking a Collections Specialist to manage accounts receivable for an assigned portfolio within our Shared Services team. You will contact customers to ensure timely payments and work with station personnel to minimize write-offs and credit adjustments.

You will perform analyses, resolve issues promptly, and communicate clearly to ensure accurate credit profiles and smooth processes across stations.