Strategic Collections Specialist

TEGNA, Inc.; Indianapolis (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

TEGNA Inc. is seeking a Collections Specialist to join our Shared Services team, located at our NBC Affiliate in Indianapolis, IN. The role focuses on contacting customers to ensure timely payments and collaborating with station staff to minimize write-offs.

Responsibilities include reviewing AR, analyzing balances, and coordinating with Credit and third-party agencies. The ideal candidate will have 2+ years in B2B collections, strong Excel skills, and excellent communication abilities.

Qualifications

• High School Diploma or GED.
• 2 years of customer service or B2B collections experience.
• Ability to determine which accounts require attention and prioritize actions.
• Excellent written and verbal skills including superior customer service.
• Understanding of soft collection methods and follow-up.
• Strong organizational skills to plan daily workload without explicit actions.
• Strong Excel skills with history of exporting to Excel.

Responsibilities

• Perform collection activity including reviewing accounts receivable reports and balances.
• Investigate and resolve customer issues professionally.
• Plan periodic calls with station personnel to review balances and actions.
• Prepare reporting and analysis for management review.
• Communicate with Credit on updates to credit profile status/ratings.
• Submit information to third-party collection agencies as assigned.
• Identify cash-in-advance accounts with debit balances.
• Make appropriate notations on accounts in WideOrbit.

Skills

Customer service

Collections

Communication

Prioritization

Organization

Education

High School Diploma or GED

Two- or Four-year degree

Tools

Excel

AR Aging reports

WideOrbit

Job description

TEGNA Inc. is seeking a Collections Specialist to join our Shared Services team, located at our NBC Affiliate in Indianapolis, IN. The role focuses on contacting customers to ensure timely payments and collaborating with station staff to minimize write-offs.

Responsibilities include reviewing AR, analyzing balances, and coordinating with Credit and third-party agencies. The ideal candidate will have 2+ years in B2B collections, strong Excel skills, and excellent communication abilities.