AR Collections & Invoicing Specialist

Fix Network; Fort Myers (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Fix Network is seeking an Accounts Receivable & Collections Coordinator to manage day-to-day AR and collection activities for customers and franchisees across the network. The role aims to maintain healthy cash flow by ensuring timely payments and active monitoring of balances.

The ideal candidate will have 1–3 years in AR/Collections, strong communication, and problem-solving skills. Proficiency in Excel and ERP systems is preferred for accurate reporting and process improvement.

Qualifications

• High School Diploma or equivalent required; Associate's Degree asset.
• 1–3 years in Accounts Receivable, Collections, Credit, or related accounting function.
• Experience communicating with customers regarding balances and payment arrangements.
• Knowledge of AR processes, collections procedures, and account reconciliation.
• Proficiency in Microsoft Excel and other Office apps.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support franchisees and customers with account inquiries, reporting, billing, and payments.
• Generate and distribute customer invoices accurately and timely.
• Process and post customer payments to accounts.
• Monitor AR aging and follow up on outstanding balances.
• Contact customers and franchisees regarding overdue accounts via calls, email, and mail.
• Establish and monitor payment arrangements as appropriate.
• Maintain documentation of collection activities and commitments.
• Escalate delinquent accounts to management for external collections when needed.
• Assess creditworthiness of customers and franchisees using external tools.
• Investigate, reconcile, and resolve account discrepancies and billing disputes.
• Collaborate with Sales, Operations, and Customer Service to facilitate timely collections.
• Maintain accurate customer account records and prepare AR reports for management.
• Identify process improvements to enhance collection effectiveness and efficiency.
• Ensure compliance with company policies and accounting procedures.
• Perform other related duties and special projects as assigned.

Skills

Customer Focus

Communication

Time Management

Energy & Stress

Teamwork

Quality Orientation

Problem Solving

Adaptability

Accountability

Ethics & Integrity

Education

High School Diploma

Associate Degree

Tools

Excel

ERP Systems

Job description

Fix Network is seeking an Accounts Receivable & Collections Coordinator to manage day-to-day AR and collection activities for customers and franchisees across the network. The role aims to maintain healthy cash flow by ensuring timely payments and active monitoring of balances.

The ideal candidate will have 1–3 years in AR/Collections, strong communication, and problem-solving skills. Proficiency in Excel and ERP systems is preferred for accurate reporting and process improvement.