AR Collections & Negotiation Specialist

Vertex; Waterbury (VT); Hybrid; USD 58,000 - 110,000; Full time

Benefits offered by this job

Health & dental insurance

401(k) with match

Life insurance

Short-term disability

Long-term disability

Flexible Spending Accounts

Employee Assistance Program

Job summary

Vertex is seeking an Accounts Receivable Specialist to contact clients, collect overdue payments, and negotiate installment plans while maintaining trust with customers and internal teams. The role includes KPI reporting, DSO tracking, and close collaboration with Vertex Project Managers.

The ideal candidate will have a Bachelor’s degree with at least 2 years of related experience or an equivalent combination.

Qualifications

• Bachelor’s degree and minimum 2 years related experience, or advanced degree without experience, or 5 years related work experience with no degree.
• Familiar with FDCPA and debt collection laws.
• Ability to research, retrieve, prepare, and analyze data from accounting software.
• Strong leadership and organizational skills.
• Excellent analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication skills.
• Working knowledge of MS Office 365 including Adobe Acrobat.

Responsibilities

• Contact clients to collect outstanding amounts and negotiate payment plans.
• Report KPIs within accounts receivable and present to senior leadership.
• Monitor DSO against targets and industry standards.
• Coordinate with Project Managers and team members to resolve billing issues.
• Maintain records of contacts and activity in accounting systems.
• Support supervisors with data accuracy, timesheets, and deadlines.
• Travel as necessary to support clients and stakeholders.

Skills

Negotiation

Data analysis

Leadership

Analytical thinking

Communication

Attention to detail

MS Office

Education

Bachelor’s degree + 2 years experience

Advanced degree (no experience)

5 years related experience (no degree)

Tools

MS Office 365

Adobe Acrobat

Job description

Vertex is seeking an Accounts Receivable Specialist to contact clients, collect overdue payments, and negotiate installment plans while maintaining trust with customers and internal teams. The role includes KPI reporting, DSO tracking, and close collaboration with Vertex Project Managers.

The ideal candidate will have a Bachelor’s degree with at least 2 years of related experience or an equivalent combination.