Accounts Receivable Collections Specialist - KPI Driven

The Vertex Companies LLC; Maine; On-site; USD 43,000 - 117,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Life insurance

Short-term disability

Long-term disability

401(k) matching

Job summary

The Vertex Companies, LLC is seeking an Accounts Receivable Specialist to contact clients, collect outstanding amounts, and maintain trustful relationships while ensuring timely payments. The role requires negotiation, reporting KPI’s, and clear written and verbal communication to senior leadership and accounting personnel.

Responsibilities include analyzing past-due accounts, preparing AR reports, locating delinquent customers, and coordinating with project managers.

Qualifications

• Requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or 5 years of related work experience and no degree.
• Strong negotiating skills while maintaining composure and patience
• Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices
• Ability to research, retrieve, prepare, and analyze data from accounting software
• Excellent leadership and organizational skills
• Excellent analytical and problem-solving skills with strong attention to detail
• Self-motivated and able to work effectively and accurately with minimal oversight
• Excellent written, verbal, and interpersonal communication skills
• Working knowledge of standard software packages (MS Office 365), including Adobe Acrobat

Responsibilities

• Monitor Vertex accounts receivable accounts and identify past due accounts for analysis/collections from accounting software.
• Prepare and submit various AR reports of activity and status of unpaid accounts, by verticals/divisions, including days sales outstanding (DSO) and other KPI’s.
• Contact customers, both verbal and in writing, that are overdue and attempt to either collect or negotiate a payment plan to collect in installments.
• Use credit bureau data, internet searches/analysis, and other tools to locate delinquent customers.
• Maintain records of contacts and attempted contacts and activity within accounting system with delinquent account customers.
• Interact and gain the trust of Vertex Project Managers and other Vertex employees in collection efforts.
• Identify and help resolve customer issues and complaints concerning billing.
• Monitor progress of DSO against Vertextargets and industry standards.
• Effectively coordinate with other team members as requested or assigned, able to proactively monitor own progress on assigned tasks or projects, and ensure work product produced by self or in collaboration with other assigned team members is consistently high quality
• Support assigned Supervisor in monitoring of all relevant data such as individual utilization performance vs target, client deadlines, accurate and timely timesheet data, etc.
• Meet or exceed defined individual average utilization goals as set forth by company leadership
• Coordinate and support other team members as assigned, with emphasis on positivity and in support of a culture that is empowered to execute
• Conduct self in support of driving towards defined objectives and key results (OKRs)
• Travel as necessary to support client, employee, and leadership needs.
• Support quality control of service delivery with all individual work product production, maintaining an excellent reputation of quality
• Collaborate with other team members in a manner that assists with rapid identification and escalation to Supervisor of any client, team member or operational challenges

Skills

Negotiation skills

Communication

Analytical thinking

Education

Bachelor’s degree or equivalent

Tools

MS Office 365

Adobe Acrobat

Job description

The Vertex Companies, LLC is seeking an Accounts Receivable Specialist to contact clients, collect outstanding amounts, and maintain trustful relationships while ensuring timely payments. The role requires negotiation, reporting KPI’s, and clear written and verbal communication to senior leadership and accounting personnel.

Responsibilities include analyzing past-due accounts, preparing AR reports, locating delinquent customers, and coordinating with project managers.