AR Specialist - Collections, KPI Tracking & Growth

Vertex; Maine; Hybrid; USD 37,000 - 138,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Tuition reimbursement

Job summary

Vertex is seeking an Accounts Receivable Specialist to contact clients, collect outstanding amounts, and balance relationship-building with timely payments. The role includes KPI reporting within AR and clear communication to senior leadership and accounting personnel.

The ideal candidate will have a Bachelor’s degree with 2+ years of related experience, or an advanced degree with relevant background, strong negotiation skills, and solid data analysis capabilities. Travel may be required.

Qualifications

• Requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or 5 years of related work experience and no degree.
• Strong negotiating skills while maintaining composure and patience; Familiar with the FDCPA and other debt collection laws
• Ability to research, retrieve, prepare, and analyze data from accounting software
• Excellent leadership and organizational skills
• Excellent analytical and problem-solving skills with strong attention to detail
• Self-motivated and able to work effectively and accurately with minimal oversight
• Excellent written, verbal, and interpersonal communication skills
• Working knowledge of standard software packages (MS Office 365), including Adobe Acrobat

Responsibilities

• Monitor Vertex accounts receivable accounts and identify past due accounts for analysis/collections from accounting software.
• Prepare and submit AR reports of activity and status of unpaid accounts, by verticals/divisions, including DSO and KPI’s.
• Contact customers that are overdue and attempt to collect or negotiate a payment plan to collect in installments.
• Use credit bureau data, internet searches/analysis, and other tools to locate delinquent customers.
• Maintain records of contacts and attempted contacts in the accounting system with delinquent customers.
• Interact with Vertex Project Managers and other Vertex employees in collection efforts.
• Identify and help resolve customer issues and complaints concerning billing.
• Monitor progress of DSO against Vertex targets and industry standards.
• Coordinate with other team members to ensure high-quality work product.
• Support Supervisor in monitoring data such as utilization, deadlines, and timesheet data.
• Meet or exceed defined individual utilization goals as set forth by leadership.
• Coordinate and support team members with a positive culture and execution.
• Drive towards OKRs.
• Travel as necessary to support client, employee, and leadership needs.
• Support quality control of service delivery with all work product.

Skills

Negotiation

FDCPA knowledge

Data analysis

Communication skills

MS Office 365

Education

Bachelor's degree

5 years related work experience

Advanced degree with experience

Tools

MS Office 365

Adobe Acrobat

Accounting software

Job description

Vertex is seeking an Accounts Receivable Specialist to contact clients, collect outstanding amounts, and balance relationship-building with timely payments. The role includes KPI reporting within AR and clear communication to senior leadership and accounting personnel.

The ideal candidate will have a Bachelor’s degree with 2+ years of related experience, or an advanced degree with relevant background, strong negotiation skills, and solid data analysis capabilities. Travel may be required.