Accounts Receivable & Collections Specialist

The Vertex Companies LLC; Pennsylvania; On-site; USD 43,000 - 117,000; Full time

Benefits offered by this job

401(k) with employer match

Health insurance and dental plans

Life Insurance

Short-Term Disability

Long-Term Disability

Paid time off

Job summary

The Vertex Companies, LLC is seeking an Accounts Receivable Specialist to contact clients, collect outstanding amounts, and balance trust with timely payments. You will report KPIs on AR and communicate findings to senior leadership and accounting personnel.

You will work with project managers and the accounting team to monitor DSO, prepare AR reports by divisions, and pursue installment-based collections while maintaining Vertex’s commitment to service quality and ethical practices.

Qualifications

• Requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or 5 years of related work experience and no degree.
• Strong negotiating skills while maintaining composure and patience
• Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices
• Ability to research, retrieve, prepare, and analyze data from accounting software
• Excellent leadership and organizational skills
• Excellent analytical and problem-solving skills with strong attention to detail
• Self-motivated and able to work effectively and accurately with minimal oversight
• Excellent written, verbal, and interpersonal communication skills
• Working knowledge of standard software packages (MS Office 365), including Adobe Acrobat

Responsibilities

• Monitor Vertex accounts receivable accounts and identify past due accounts for analysis/collections from accounting software.
• Prepare and submit various AR reports of activity and status of unpaid accounts, by verticals/divisions, including days sales outstanding (DSO) and other KPI’s.
• Contact customers that are overdue and attempt to collect or negotiate a payment plan.
• Use credit bureau data, internet searches/analysis, and other tools to locate delinquent customers.
• Maintain records of contacts and attempted contacts and activity within accounting system with delinquent accounts.
• Interact with Vertex Project Managers and other Vertex employees in collection efforts.
• Identify and help resolve customer issues and complaints concerning billing.
• Monitor progress of DSO against Vertex targets and industry standards.
• Coordinate with other team members to ensure high-quality work products.
• Support Supervisors in monitoring data such as utilization vs targets and client deadlines.
• Meet or exceed defined utilization goals.
• Coordinate and support other team members with a positive culture.
• Conduct self in support of defined OKRs.
• Travel as necessary to support client, employee, and leadership needs.
• Quality control of service delivery with all work products.
• Escalate client or operations challenges to Supervisor.
• Collaborate with teammates for rapid issue escalation

Skills

Negotiation skills

Leadership

Organizational skills

Analytical skills

Written/Verbal communication

Interpersonal communication

Accounting software analysis

MS Office 365

Adobe Acrobat

Education

Bachelor’s degree

Advanced degree (optional)

5 years related experience without degree

Tools

MS Office 365

Adobe Acrobat

Job description

The Vertex Companies, LLC is seeking an Accounts Receivable Specialist to contact clients, collect outstanding amounts, and balance trust with timely payments. You will report KPIs on AR and communicate findings to senior leadership and accounting personnel.

You will work with project managers and the accounting team to monitor DSO, prepare AR reports by divisions, and pursue installment-based collections while maintaining Vertex’s commitment to service quality and ethical practices.