Accounts Receivable Specialist | KPI-Driven Collections

Vertex; Philadelphia (Philadelphia County); Hybrid; USD 39,000 - 138,000; Full time

Benefits offered by this job

Health & dental plan options

Company-paid Life Insurance

Short-Term Disability

Long-Term Disability

Flexible Spending Accounts

Employee Assistance Program

Tuition reimbursement

Job summary

The Vertex Companies, LLC seeks an Accounts Receivable Specialist to contact clients and collect outstanding amounts while preserving trustful relationships and timely payments. You will report KPI metrics to senior leadership and collaborate with accounting personnel to improve performance.

Ideal candidates will have a bachelor’s degree (or equivalent experience), strong negotiation skills, and proficiency with MS Office 365 and Adobe Acrobat. Travel may be required.

Qualifications

• Requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or 5 years of related work experience and no degree.
• Strong negotiating skills while maintaining composure and patience. Familiar with the FDCPA and other debt collection laws.
• Ability to research, retrieve, prepare, and analyze data from accounting software.
• Excellent leadership and organizational skills.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Self-motivated and able to work effectively with minimal oversight.
• Excellent written, verbal, and interpersonal communication skills.
• Working knowledge of standard software packages (MS Office 365), including Adobe Acrobat.

Responsibilities

• Monitor Vertex accounts receivable accounts and identify past due accounts for analysis/collections.
• Prepare and submit various AR reports of activity and status of unpaid accounts, by verticals/divisions, including days sales outstanding (DSO) and other KPI’s.
• Contact customers, both verbal and in writing, that are overdue and attempt to collect or negotiate a payment plan.
• Use credit bureau data, internet searches, and other tools to locate delinquent customers.
• Maintain records of contacts and activity within the accounting system.
• Interact with Vertex Project Managers and other employees in collection efforts.
• Identify and help resolve customer issues and complaints concerning billing.
• Monitor progress of DSO against Vertex targets and industry standards.
• Coordinate and support other team members, ensure high quality work product.
• Support Supervisor in monitoring data such as utilization, deadlines, timesheets, etc.
• Meet or exceed defined individual utilization goals.
• Coordinate and support other team members with positivity.
• Drive OKRs through self and team.
• Travel as necessary to support client, employee, and leadership needs.
• Support quality control of service delivery with all work product.
• Escalate client or operational challenges to Supervisor.

Skills

Negotiation skills

FDCPA knowledge

Data analysis

Leadership

Attention to detail

Written communication

MS Office 365

Adobe Acrobat

Education

Bachelor's degree

5 years related work experience

Tools

MS Office 365

Adobe Acrobat

Job description

The Vertex Companies, LLC seeks an Accounts Receivable Specialist to contact clients and collect outstanding amounts while preserving trustful relationships and timely payments. You will report KPI metrics to senior leadership and collaborate with accounting personnel to improve performance.

Ideal candidates will have a bachelor’s degree (or equivalent experience), strong negotiation skills, and proficiency with MS Office 365 and Adobe Acrobat. Travel may be required.