AR & Collections Leader, AI Finance Ops

SPACE EXPLORATION TECHNOLOGIES CORP; Palo Alto (CA); Vor Ort; USD 130.000 - 190.000; Vollzeit

Zusammenfassung

SpaceX in Palo Alto is seeking a Senior Accountant, AI Operations to own the AR/collections lifecycle and serve as the first contact for inquiries. This full-time, onsite role partners with Billing, Revenue Accounting, Sales, and Legal to resolve complex balances while protecting customer relationships.

You will manage aging, dunning, disputes, and payments, drive down DSO, document interactions, and support monthly closes.

Qualifikationen

• 4+ years of experience in accounting.
• Experience in AR, collections, or Order-to-Cash operations preferred.
• CPA license or equivalent authority.

Aufgaben

• Own the full AR/collections lifecycle: aging management, outreach, follow-up, dispute resolution, payment application coordination, and account reconciliation
• Execute collections activities per SOPs for collecting, suspending services, and escalations
• Manage dunning workflows and engage customers on past-due balances
• Monitor and drive down DSO, reduce aged balances, and maintain a clean AR ledger
• Serve as the first line of response for AR/collections inquiries across email and ticketing platforms
• Investigate and resolve inquiries independently; escalate only when necessary
• De-escalate billing disputes and payment issues with a solutions-oriented approach
• Maintain thorough documentation of all customer interactions, disputes, and resolutions
• Partner with Billing, Deal Desk, Revenue Accounting, Sales, Customer Success, and Legal to resolve complex account issues
• Provide AR/collections context and data to support monthly and quarterly close
• Communicate proactively on accounts approaching escalation or suspension thresholds
• Surface patterns and systemic issues to leadership with proposed fixes

Kenntnisse

AR/Collections experience

Communication skills

Analytical skills

Ausbildung

Bachelor’s degree in accounting, finance, business, or other business discipline

CPA license or equivalent

Jobbeschreibung

SpaceX in Palo Alto is seeking a Senior Accountant, AI Operations to own the AR/collections lifecycle and serve as the first contact for inquiries. This full-time, onsite role partners with Billing, Revenue Accounting, Sales, and Legal to resolve complex balances while protecting customer relationships.

You will manage aging, dunning, disputes, and payments, drive down DSO, document interactions, and support monthly closes.