AR and Collections Assistant

Homans Associates; Wilmington (MA); On-site; USD 28,413 - 40,467; Part time

Job summary

A leading HVAC distributor in Wilmington is seeking an AR and Collections Assistant responsible for managing a customer portfolio, building relationships, and ensuring timely payment of balances. The ideal candidate will engage in proactive collection calls, prepare certified collection letters, and work closely with internal teams. This role requires strong account reconciliation skills and a commitment to professional customer service. Competitive compensation is provided.

Qualifications

• Experience managing a personal portfolio of customers.
• Strong understanding of account reconciliations.
• Excellent written and verbal communication skills.

Responsibilities

• Build rapport with customers and provide professional service.
• Ensure outstanding balances meet company goals.
• Evaluate accounts for appropriate collection efforts.
• Make proactive collection calls for overdue accounts.
• Prepare certified collection letters.

Skills

Relationship management

Account reconciliations

Cash applications understanding

Professional communication

Job description

Location: Wilmington Branch | Schedule: Monday-Friday, 8 AM–5 PM | Compensation: $25.00/hour

Position Overview

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi, Armstrong and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey.

Company Website: http://www.homans.com/careers

As the AR and Collections Assistant you will manage and maintain aging with a personal portfolio of up to 500 customers. Requires building relationships, understanding account reconciliations and understanding cash applications.

Responsibilities Of An AR And Collections Assistant

• Develops positive rapport with customers, branch employees, management, and the credit and accounting team. Provides professional service to internal and external customers.
• Reviews collection status reports to ensure that outstanding balance payments meet company and department goals.
• Evaluates delinquent accounts to ensure that all appropriate collection efforts are used before assigning bad debt status.
• Reports uncollectible accounts to the Credit Manager.
• Make regular, proactive customer contact including daily collection calls for accounts over 30 days past due.
• Prepares certified collection letters.
• Maintains >30 days overdue balances and focuses on collections.
• Review unapplied cash and account reconciliation
• Approves or denies sales orders on credit hold.
• Other duties as assigned.