Aquatics Operations Manager - Growth & Training

Gilbride Management Group, LLC; Town of Clifton Park (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Gilbride Management Group, LLC, is seeking an Assistant General Manager – Aquatics to lead daily operations at Goldfish Swim School. The role focuses on safety, staff leadership, pool operations, lesson quality, and customer service across all activities.

You will drive employee engagement, manage scheduling and training, and partner with marketing on events and partnerships. A 40-hour week including nights and weekends is required, with relevant certifications kept current.

Qualifications

• High school diploma or GED is required.
• Bachelor’s degree in business administration, communications or equivalent is preferred.
• Certified Pool Operator and Lifeguard Instructor certifications required and must stay up-to-date.

Responsibilities

• Directs and controls daily operations to align with GSS SOPs.
• Helps General Manager fulfill daily tasks.
• Manages staff to ensure productivity, performance, and positive morale.
• Oversees employee engagement to maintain high satisfaction and culture.
• Oversee training and development of the aquatics department for superior swim instruction.
• Coordinate class scheduling, student progress, and customer experience with wet-side staff.
• Maintain and troubleshoot pool chemistry and pump room operation.
• Build deep knowledge of GSS pool operations to train front desk staff.
• Lead Emergency Action Plan and safety procedures for the facility and staff.
• Provide sales and marketing training to qualified staff and partner with Marketing Manager.
• Direct retail/vending direction and assist with purchasing.
• Train and supervise private party staff to maintain SOPs.
• Collaborate with GM/Marketing Manager on social media, safety events, and partnerships.
• Monitor email/voicemail/social media for timely responses.
• Develop and use bookings, scheduling, reporting and admin tools effectively.
• Help staff sell the swim program and address customer concerns.

Skills

Staff management

Operations management

Customer service

Training & development

Safety compliance

Scheduling

Education

High school diploma or GED

Bachelor’s degree in business administration/communications

Tools

Class scheduling software

Job description

Gilbride Management Group, LLC, is seeking an Assistant General Manager – Aquatics to lead daily operations at Goldfish Swim School. The role focuses on safety, staff leadership, pool operations, lesson quality, and customer service across all activities.

You will drive employee engagement, manage scheduling and training, and partner with marketing on events and partnerships. A 40-hour week including nights and weekends is required, with relevant certifications kept current.