APS Service Coordinator

Atlanta Fork Lifts, Inc.; Suwanee (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Atlanta Fork Lifts, Inc. is seeking a Service Coordinator who will be the first point of contact for customers seeking repair.

This role requires good people skills and the ability to multitask, and it dispatches service jobs, reschedules when necessary and finalizes the clerical part of the job. Duties include fielding calls/emails, dispatching technicians, posting time into payroll, opening/closing work orders, issuing PO numbers, processing payments, and maintaining the dispatch log; also

Qualifications

• High school diploma or GED required.
• 2-3 years relevant experience preferred.
• Strong customer service and multitasking abilities.
• Proficient with basic computer tools and office software.

Responsibilities

• Field calls/emails and dispatch service technicians.
• Post time daily and input into payroll.
• Open/close all service work orders.
• Issue PO numbers and track open POs; receipt-in invoices.

Skills

Basic computer skills

Customer service

Open/close work orders

Maintain dispatch log

Input technician hours

Purchase order system

Coordinate technicians

Education

High School Diploma or GED

Tools

NDS

Microsoft Word

Microsoft Excel

PowerPoint

Job description

SUMMARY

The Service Coordinator is the first point of contact for customers that seek repair for their equipment. He/she must have good people skills and be able to multitask regularly. He/she is responsible for dispatching service jobs, rescheduling when necessary and finalizing the clerical part of the job.

Job Type

Full-time

Job Description

• Field customer calls/emails and dispatch all service technicians
• Post time daily and input into payroll system
• Open and close all work orders for service technicians
• Issue PO numbers for field service technicians and all non-shop job needs, keep track of open PO's, and receipt-in when invoices arrive
• Process credit card payments when necessary
• Process filing of closed work orders
• Set up all new PM contracts in NDS
• Input all amendments for PM's in NDS
• Run monthly reports
• Run PM list on the 1ST and 15TH of each month and give to designated technician
• Monitor all open work orders
• Maintain Dispatch Log

Requirements

SKILLS/RESPONSIBILITIES

• Basic computer skills: typing, NDS, Microsoft Word, Microsoft Excel, Powerpoint, etc.
• Ability to work with customers/excellent customer service skills, personable
• Open/close workorders
• Maintain dispatch log
• Input technician hours into payroll system
• Maintain purchase order system for vendor purchases
• Coordinate technicians

Work Experience Requirements

2-3 years relevant experience

Education/Certification/License Requirements

High School Diploma or GED

WORK CONDITIONS/PHYSICAL DEMANDS

This position is in an office setting where the noise level is generally quiet to sometimes moderate if working near the shop area. Employee is occasionally required to stand; walk; sit; and reach with hands and arms. Employee must have normal manual dexterity and be able to effectively manipulate keyboard and phone. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position with Atlanta Fork Lifts, Inc. dba Toyota Material Handling Systems, ("TMHS"). TMHS and Advanced Material Handling, LLC are affiliated entities under common ownership. This is not an exhaustive list of all duties and/or responsibilities. TMHS reserves the right to amend or change responsibilities to meet business and organizational needs, as necessary. Atlanta Fork Lifts, Inc. is an Equal Opportunity Employer and Drug Free Workplace