APS Service Coordinator

Atlanta Fork Lifts, Inc.; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Atlanta Fork Lifts, Inc. seeks a Service Coordinator to serve as the first point of contact for customers seeking repair for equipment. The role requires strong people skills, multitasking, and the ability to dispatch service jobs while finalizing clerical tasks.

You will handle field communications, manage work orders, and coordinate procurement and payroll responsibilities in a busy office setting. Prior experience and a high school diploma are required.

Qualifications

• High school diploma or GED required.
• 2-3 years relevant experience.
• Strong customer service skills and ability to work with customers.

Responsibilities

• Field customer calls/emails and dispatch all service technicians.
• Post time daily and input into payroll system.
• Open and close all work orders for service technicians.
• Issue PO numbers for field service technicians and all non-shop needs; track open POs and receipts on invoices.
• Process credit card payments when necessary.
• Process filing of closed work orders; maintain records.
• Set up all new PM contracts in NDS and input amendments for PMs.
• Run monthly reports and PM lists on the 1st and 15th of each month.
• Monitor all open work orders; maintain Dispatch Log.

Skills

Customer service

Multitasking

People skills

Dispatch coordination

Data entry

Education

High School Diploma or GED

Tools

NDS

Microsoft Excel

Microsoft Word

PowerPoint

Payroll system

Job description

Summary

The Service Coordinator is the first point of contact for customers that seek repair for their equipment. He/she must have good people skills and be able to multitask regularly. He/she is responsible for dispatching service jobs, rescheduling when necessary and finalizing the clerical part of the job.

Full-time Description

Summary

The Service Coordinator is the first point of contact for customers that seek repair for their equipment. He/she must have good people skills and be able to multitask regularly. He/she is responsible for dispatching service jobs, rescheduling when necessary and finalizing the clerical part of the job.

Job Description

• Field customer calls/emails and dispatch all service technicians
• Post time daily and input into payroll system
• Open and close all work orders for service technicians
• Issue PO numbers for field service technicians and all non-shop job needs, keep track of open PO’s, and receipt-in when invoices arrive
• Process credit card payments when necessary
• Process filing of closed work orders
• Set up all new PM contracts in NDS
• Input all amendments for PM’s in NDS
• Run monthly reports
• Run PM list on the 1ST and 15TH of each month and give to designated technician
• Monitor all open work orders
• Maintain Dispatch Log

Requirements

SKILLS/RESPONSIBILITIES

• Basic computer skills: typing, NDS, Microsoft Word, Microsoft Excel, Powerpoint, etc.
• Ability to work with customers/excellent customer service skills, personable
• Open/close workorders
• Maintain dispatch log
• Input technician hours into payroll system
• Maintain purchase order system for vendor purchases
• Coordinate technicians

Work Experience Requirements

2-3 years relevant experience

Education/Certification/License Requirements

High School Diploma or GED

WORK CONDITIONS/PHYSICAL DEMANDS

This position is in an office setting where the noise level is generally quiet to sometimes moderate if working near the shop area. Employee is occasionally required to stand; walk; sit; and reach with hands and arms. Employee must have normal manual dexterity and be able to effectively manipulate keyboard and phone. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position with Atlanta Fork Lifts, Inc. dba Toyota Material Handling Systems, ("TMHS"). TMHS and Advanced Material Handling, LLC are affiliated entities under common ownership. This is not an exhaustive list of all duties and/or responsibilities.

TMHS reserves the right to amend or change responsibilities to meet business and organizational needs, as necessary.

Atlanta Fork Lifts, Inc. is an Equal Opportunity Employer and Drug Free Workplace