Apptio Cloudability Senior Technical Account Manager (TAM)

IBM Computing; San Francisco (CA); Remote; USD 80,000 - 130,000; Full time

Job summary

An established industry player seeks a proactive Delivery Consultant to enhance client success through tailored IBM Technology solutions. In this dynamic role, you will leverage your problem-solving skills to navigate complex technical landscapes and build strong relationships with clients. Your expertise will help clients adopt innovative solutions, optimize performance, and achieve their business goals. This position offers the flexibility to work from anywhere in the U.S., making it an exciting opportunity for those who thrive in a collaborative environment and are eager to drive impactful change in the tech landscape.

Qualifications

• Experience in enterprise B2B customer-facing roles with a focus on problem resolution.
• High-level knowledge of enterprise IT environments and SaaS support.

Responsibilities

• Collaborate with clients to design and deliver IBM Technology solutions.
• Solve client challenges through design, development, and deployment.

Skills

Problem Solving

Communication Skills

Analytical Skills

Client Relationship Management

Presentation Skills

Organizational Skills

Proactive Problem-Solving

Education

Bachelor's Degree in Business, Economics, Accounting, Data Analytics, or Computer Science

Tools

MS Excel

SQL

Python

R

Job description

Introduction

Your Role and Responsibilities

Each Cloud TAM manages a portfolio of customers, focusing on optimizing current capabilities and expanding use cases by providing deep technical mentoring for their Cloud initiatives. Success is measured by renewal of the Apptio solution. The Cloud TAM partners closely with Account Managers, Product Management, Engineering, and Support teams to ensure customer success and identify upsell opportunities.

Our values include:

• Act with Transparency
• Promote Accountability & Collaboration
• Produce Outstanding Results
• Tackle Challenges & Navigate Ambiguity
• Inspire Customers
• Appreciate & Respect Differences
• Never Stop Growing & Learning

We seek proactive, passionate individuals who excel at building relationships, problem-solving, and navigating complex technical landscapes. The Cloud TAM acts as a trusted advisor, guiding customers on product adoption, solution design, and performance optimization, helping them achieve quick value from Apptio products.

Our team helps customers transform their IT organizations by designing and deploying effective Cloud Cost Management strategies using Apptio's suite of Cloud products. Success attributes include a fearless approach to adopting new technologies, excellent data troubleshooting skills, and strong interpersonal and business acumen to translate goals into actionable plans.

Your role and responsibilities

As a Delivery Consultant, you will collaborate with IBM clients and partners to design, deliver, and optimize IBM Technology solutions aligned with client goals. Your role involves applying technical expertise, problem-solving, and consultative skills in a fast-paced environment, working on solutions from design to implementation and support. Responsibilities include:

• Solving client challenges through design, development, and deployment of solutions.
• Creating and executing agile plans for asset installation, testing, migration, and operations.
• Conducting technical solution workshops.
• Building relationships at all organizational levels, navigating debates to reach resolutions.
• Demonstrating self-motivation, curiosity, and initiative to find answers and present solutions.
• Collaborating and communicating effectively across teams and clients.

This role can be performed anywhere in the U.S.

Required technical and professional expertise

Basic Requirements:

• Bachelor's Degree in Business, Economics, Accounting, Data Analytics, or Computer Science preferred.
• Experience in enterprise B2B customer-facing roles with problem resolution and success focus.
• High-level knowledge of enterprise IT environments.
• Experience with SaaS support or implementation is a plus.
• ITIL or similar certification and project management skills are advantageous.

Essential Skills:

• Quick learner of new products and processes.
• Client-focused attitude.
• Excellent communication skills for building relationships and explaining technical concepts.
• Effective presentation skills via various communication channels.
• Strong analytical and problem-solving skills.
• Relationship-building across departments.
• Organizational skills and multitasking ability.
• Proactive, resilient, resourceful problem-solver.
• Understanding of business initiatives and FinOps best practices.
• Ability to work under pressure with others.

Preferred technical and professional experience

Technical Skills include:

• Hands-on data analysis with tools like MS Excel, SQL, Python, R, etc.
• Ability to detect and resolve data issues quickly.
• Experience with REST APIs and cloud infrastructure concepts.

Certifications from AWS, Azure, GCP, or OCI are a plus.

IBM is committed to diversity and equal opportunity, considering all qualified applicants without discrimination based on race, gender, or other characteristics.