Apptio Cloudability Senior Technical Account Manager (TAM)

IBM Computing; Bellevue (WA); Remote; USD 80,000 - 120,000; Full time

Job summary

An innovative firm is seeking a proactive Delivery Consultant to join their team. This role focuses on collaborating with clients to design and optimize technology solutions that align with their goals. You will leverage your technical expertise and problem-solving skills to deliver exceptional results. The ideal candidate will possess a strong client-focused attitude and excellent communication skills, enabling them to explain complex concepts clearly. Join a dynamic environment where your contributions will drive success and foster lasting relationships with clients and partners alike. This position offers the opportunity to work anywhere in the U.S., making it a flexible and exciting career choice.

Qualifications

• Experience in enterprise B2B customer-facing roles with focus on problem resolution.
• High-level knowledge of enterprise IT environments and SaaS support.

Responsibilities

• Collaborate with clients to design and optimize IBM Technology solutions.
• Conduct technical solution workshops and build relationships across levels.

Skills

Data Analysis

Problem Solving

Communication Skills

Client Relationship Management

Agile Methodologies

Proficiency in SQL

Proficiency in Python

Presentation Skills

Education

Bachelor's Degree in Business

Bachelor's Degree in Computer Science

ITIL Certification

Tools

MS Excel

REST APIs

Job description

Introduction

Your Role and Responsibilities

Each Cloud TAM manages a portfolio of customers, focusing on optimizing current capabilities and expanding use cases by providing deep technical mentoring to support their Cloud initiatives. Success is measured by the renewal of the Apptio solution. The Cloud TAM partners closely with Account Managers, Product Management, Engineering, and Support teams to ensure customer success and identify upsell opportunities.

Our values include:

• Act with Transparency
• Promote Accountability & Collaboration
• Produce Outstanding Results
• Tackle Challenges & Navigate Ambiguity
• Inspire Customers
• Appreciate & Respect Differences
• Never Stop Growing & Learning

We seek proactive, passionate individuals who enjoy working with customers, building relationships, and providing technical guidance. The Cloud TAM is technically adept, enjoys solving complex problems, and keeps pace with evolving product features. The role focuses on accelerating customer value realization and mentoring on solution design, performance, and scalability.

Our Cloud TAMs transform IT organizations by designing and deploying effective Cloud Cost Management strategies using Apptio's suite of Cloud products. They act as trusted advisors, leveraging diverse backgrounds, technical skills, and business acumen to turn customer goals into actionable plans that deliver quick value. Project and stakeholder management skills are essential in this fast-paced environment.

Your role and responsibilities

As a Delivery Consultant, you will collaborate with IBM clients and partners to design, deliver, and optimize IBM Technology solutions aligned with client goals. You will apply your technical expertise, problem-solving, and consultative skills to ensure world-class delivery. Working within IBM Technology Expert Labs, you will innovate solutions to address real business challenges and help clients achieve success.

This role involves:

• Understanding client challenges and developing solutions to deliver business value through design, development, integration, and support.
• Creating and executing agile plans for asset installation, testing, migration, and operations.
• Conducting technical solution workshops.
• Building relationships across all organizational levels, navigating debates to reach resolutions.
• Demonstrating self-motivation, curiosity, initiative, and problem-solving skills.
• Collaborating effectively with clients, partners, and internal teams.

This position can be performed anywhere in the U.S.

Required technical and professional expertise

Basic Requirements:

• Bachelor's Degree in Business, Economics, Accounting, Data Analytics, or Computer Science preferred.
• Experience in enterprise B2B customer-facing roles with problem resolution and success focus.
• High-level knowledge of enterprise IT environments.
• Experience with SaaS support or implementation is a plus.
• ITIL or similar certifications and project management skills are advantageous.

Essential Skills:

• Willingness to learn new products and processes.
• Client-focused attitude.
• Excellent communication skills, able to explain complex technical concepts clearly.
• Effective presentation skills via phone, web, or in person.
• Strong analytical, data analysis, and problem-solving skills.
• Relationship-building abilities across departments.
• Organizational skills and multi-tasking capability.
• Proactivity, resilience, resourcefulness.
• Understanding of business initiatives and FinOps practices.
• Ability to work under pressure with others.

Preferred Technical Skills:

• Proficiency in data analysis tools like MS Excel, SQL, Python, R, etc.
• Ability to detect and resolve data issues quickly.
• Experience with REST APIs and cloud infrastructure concepts.
• Certifications from AWS, Azure, GCP, or OCI are a plus.

IBM is committed to diversity and equal opportunity. All qualified applicants will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. We comply with all fair employment practices regarding citizenship and immigration status.