Technical Account Manager

PAR Technology; Austin (TX); Remote; USD 80,000 - 92,000; Full time

Job summary

An established industry player is seeking a Technical Account Manager to enhance client relationships and ensure optimal use of their innovative restaurant technology solutions. In this dynamic role, you will leverage your customer-facing skills and technical expertise to support enterprise clients, helping them maximize the value of their point-of-sale and back-office systems. You will engage with C-level executives, facilitate product adoption, and collaborate with various teams to drive client success. This is an exciting opportunity to be part of a forward-thinking company that values customer satisfaction and innovation in the hospitality sector.

Qualifications

• 5 years experience with POS and back office software for restaurants.
• 2+ years of implementation experience in an enterprise technology environment.

Responsibilities

• Manage a portfolio of enterprise client accounts to ensure satisfaction.
• Provide proactive advice and guidance to clients on PAR products.

Skills

Customer Orientation

Problem-Solving

Relationship Building

Technical Acumen

Communication Skills

Project Management

Analytical Skills

Time Management

Education

4-year Technical Degree

Tools

Salesforce

Dynamics

Totango

Gainsight

Job description

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For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description

As a Technical Account Manager (TAM) at PAR Technology Corporation, you will be responsible for managing a portfolio of enterprise client accounts. You will leverage your customer-facing skills and technical acumen to help our enterprise clients ensure they are getting the most out of their POS, back-office solution, and payments. You will provide proactive advice and guidance to help our clients identify potential ways that PAR products can address specific areas of need within their business, as well as provide high-quality technical support assistance where needed. You will work closely with our clients to build strong relationships, assist them in identifying new features and functionality that will drive efficiencies in their business, and ensure customer satisfaction.

Position Location: U.S. Remote

Reports To: Manager, Technical Accounts

What We’re Looking For

• 4-year technical degree or equivalent experience in a related field
• 5 years experience with POS and back office software for restaurants
• 2+ years of demonstrated implementation experience in an enterprise technology environment with experience delivering to large, complex enterprise customers
• Strong listening skills, customer orientation, and attentiveness to customer needs
• Natural relationship builder with empathy for clients
• Strong problem-solving skills and ability to prioritize competing priorities.
• Ability to support multiple, concurrent initiatives with multiple stakeholders
• Self-motivated with a track record in customer multi-unit implementations
• Ability to self-train, to stay current with the technology and security in restaurant and retail industries
• Previous experience in the Hospitality industry in a management role preferred
• Comfortable working in a dynamic, agile technical organization with a growing customer base
• Experience with CRM and/or CSM platforms (Salesforce, Dynamics, Totango, Gainsight) a plus
• Demonstrated ability to create a Customer Success plan
  
  

Additional Skills

• Experience engaging with and presenting to C-Level executives
• Excellent customer service and interpersonal skills
• Strong operational, project, and time management skills
• Excellent verbal and written communication skills to communicate with technical, non-technical, and diverse customers
• Ability to work cross-functionally and influence without direct authority
• Strong consulting, organizational, and process improvement skills
• Strong analytical, critical thinking, and problem-solving skills
• Solid knowledge of application design, database tools and relevant computer applications within the restaurant and hospitality industry preferred
• Familiarity with web API’s
• Ability to manage ambiguity and apply problem-solving skills to unique situations
• Capability to communicate financial and technical concepts and specifications clearly and efficiently
  
  

Unleash your potential: What you will be doing and owning:

• Develop and nurture strategic relationships with key enterprise client stakeholders to understand a client’s business needs.
• Proactively facilitate client-facing conversations, providing essential information, direction, timelines, and technical expertise.
• Drive and maintain client adoption of PAR productsafter the implementation phase.
• Collaborate with clients to plan and execute new feature rollouts, partnering with Technical Services and Implementations teams for success.
• Conduct business reviews with c-level executives.
• Advocate for client needs by delivering requests regularly for review with effective business cases.
• Collaborate and consult with internal departments including Technical Services, Support and Product to resolve critical and/or complex technical issues and needs for clients in a timely manner.
• Maintain a working knowledge of client operations to facilitate problem resolution and educate support teams.
• Effectively deliver training to end users where needed
• Effectively communicate on issues or complex information to a wide audience based on product knowledge
• Ensure ongoing client retention and renewals.
  
  

Interview Process

Interview #1: Phone Screen with Talent Acquisition Team

Interview #2: Video interview with the Hiring Manager (via MS Teams)

Interview #3: Video interview with the Director of Customer Success (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [e-mail]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

Compensation Range: $80K - $92K

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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