Technical Account Manager

ASK Consulting; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Technical Account Manager to join their dynamic team. This role is perfect for those who thrive in customer-facing environments and excel in communication. As a key liaison, you will work with clients to optimize their investment in cutting-edge technologies, ensuring their operational health and satisfaction. You will leverage your expertise in Adobe products to deliver tailored solutions and foster strong relationships. If you have a passion for technology and a knack for problem-solving, this opportunity offers a chance to make a significant impact in a fast-paced environment.

Qualifications

• 3-5 years in a customer-facing technical role.
• Strong communication and relationship-building skills.
• Ability to drive discussions and optimize customer investment.

Responsibilities

• Maintain operational health and deliver technical services.
• Drive discussions with various stakeholders.
• Field technical inquiries and improve customer health.

Skills

Customer-facing communication

Adobe Analytics

Adobe Audience Manager

Adobe Campaign

Adobe Commerce

AEM/AEP

Risk identification and mitigation

Team collaboration

Technical inquiry handling

Strategic thinking

Education

Bachelor's degree in Business or related field

Tools

Adobe Experience Cloud

Adobe Creative Cloud

Adobe Workfront

Job description

Direct message the job poster from ASK Consulting

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Technical Account Manager

Location: Remote (MST/EST Zone based candidates only)

Duration: 6 Months

Pay rate: $35-37 Hr

Job Title: Technical Account Manager Job Duration : 06 Months Job Location : Lehi, UT 84043 (Remote (MST/EST Zone based candidates only)) Pay : $35-37/hr w2 (Without benefits)

Duties:

• Experience in a customer-facing role with outstanding communication skills.
• Experience and familiarity with the following : Adobe Analytics, Adobe Audience Manager (AAM), Adobe Campaign (AC), Adobe Commerce,
• Preference: AEM/AEP
• Years' of Experience: 3-5
• Ability to drive discussions and represent Client within a customers environment.
• Ability to successfully execute solutions and functionality to optimize customer investment.
• Demonstrated ability to identify and mitigate risks, ensuring customers' operational health.
• Ability to collaborate within a team to deliver world-class service.
• Strong willingness and hunger to solution sophisticated people-, process-, and technology-based challenges
• Adaptability to continuously produce change and innovation for a customer on the cutting edge of technology
• High level of responsiveness, possessing a healthy competitive edge within a dedicated set of technology, fostering strong relationships both inside Client and with the customer.
• Driving toward a high proficiency and depth with a specific set of Client applications, including certification beyond business practitioner.
• Strong initiative in being resourceful and hands-on, inputting, generating, and creating tangible outcomes and value.

Skills:

• Build, develop, and maintain one-on-one relationships with customers.
• Produce and deliver a prescribed set of technical services to maintain operational health.
• Drive discussions with multiple personas from developers and analysts to management and senior leadership regarding tasks, projects, cases, and prioritization.
• Serve as a primary, technical go-to person for multiple customers, establishing a deep business and operational understanding of their environment.
• Field technical inquiries, handle customer issues, and influence partners to improve customers health.
• Strategically think about people, process, and technology challenges, helping customers realize the efficiencies and advantages of Adobe Experience Cloud and Adobe Creative Cloud applications.
• Identify and mitigate risks to establish successful partnerships with client team, namely Product Engineering, Product Management, Consulting, TechOps, and the overall account team.
• Consistent effort to document, input, and supply strategic and tactical insights inside Adobe Workfront

Education: Prefer a Bachelor's degree in Business, admin/marketing/ or Information systems/computer science is a plus but not required. Equivalent experience is also accepted.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Accounting/Auditing

• Industries

  Technology, Information and Media

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