Apptio Cloudability Senior Technical Account Manager (TAM)

IBM; Austin (TX); Remote; USD 80,000 - 130,000; Full time

Job summary

An established industry player is seeking a Senior Technical Account Manager to enhance customer relationships and drive cloud cost management strategies. This dynamic role involves working closely with clients to understand their challenges and provide tailored solutions that maximize their investments. The ideal candidate will possess strong analytical skills, a client-focused attitude, and the ability to communicate complex technical concepts clearly. Join a forward-thinking team that values collaboration and continuous learning, and make a significant impact in the cloud solutions space.

Qualifications

• Bachelor's degree preferred in relevant fields.
• Experience in B2B customer-facing roles with problem resolution focus.

Responsibilities

• Manage customer portfolios and optimize capabilities.
• Develop solutions to deliver business value through design and support.

Skills

Client-focused attitude

Excellent communication skills

Analytical and problem-solving skills

Attention to detail

Proactive problem solver

Understanding of business initiatives

Relationship-building skills

Organizational skills

Education

Bachelor's Degree in Business, Economics, Accounting, Data Analytics, or Computer Science

Tools

MS Excel

SQL

Python

R

Job description

Apptio Cloudability Senior Technical Account Manager (TAM)

Join to apply for the Apptio Cloudability Senior Technical Account Manager (TAM) role at IBM.

Introduction

Your Role and Responsibilities

Each Cloud TAM manages a portfolio of customers with a focus on optimizing their current capabilities and expanding their use cases by providing deep technical mentoring to support their Cloud initiatives. Success is measured by the renewal of the Apptio solution. The Cloud TAM forms close partnerships with Account Managers, Product Management, Engineering, and Support teams to contribute to customer success and identify upsell opportunities.

Our Values

• Act with Transparency
• Promote Accountability & Collaboration
• Produce Outstanding Results
• Tackle Challenges & Navigate Ambiguity
• Inspire Customers
• Appreciate & Respect Differences
• Never Stop Growing & Learning

Your Role and Responsibilities

We seek proactive, passionate individuals who enjoy working with customers, building relationships, and solving complex technical questions. The Cloud TAM is the primary contact for product adoption, focusing on accelerating time to value through technical guidance, solution design, and best practices.

Introduction

Our Cloud TAMs help customers design and deploy effective Cloud Cost Management strategies using Apptio’s suite of Cloud Products, acting as trusted advisors to maximize their investment.

Key Responsibilities

• Understand client challenges and develop solutions to deliver business value through design, development, migration, and support.
• Create and execute agile plans for asset installation, testing, migration, and operations.
• Conduct technical solution workshops.
• Build effective relationships at all organizational levels.
• Demonstrate self-motivation, curiosity, and problem-solving skills.
• Collaborate and communicate effectively across teams and clients.

Location

This role can be performed anywhere in the U.S.

Qualifications

Education

Bachelor's Degree preferred in Business, Economics, Accounting, Data Analytics, or Computer Science.

Experience

• Experience in enterprise B2B customer-facing roles with problem resolution and success focus.
• Knowledge of enterprise IT environments.
• Experience with SaaS support or implementation is a plus.
• ITIL or project management skills are advantageous.

Skills

• Willingness to learn new products and processes.
• Client-focused attitude and excellent communication skills.
• Ability to explain technical concepts clearly.
• Attention to detail, analytical and problem-solving skills.
• Relationship-building across departments.
• Organizational skills and multi-tasking ability.
• Proactive, resilient, resourceful problem solver.
• Understanding of business initiatives and FinOps practices.
• Ability to work under pressure with others.

Technical Skills

• Data analysis skills using tools like MS Excel, SQL, Python, R, etc.
• Experience with REST APIs and relational databases.
• Understanding of Cloud IT infrastructure.
• Certifications in AWS, Azure, GCP, or OCI are a plus.