Apptio Cloudability Senior Technical Account Manager (TAM)

IBM; Boston (MA); Remote; USD 80,000 - 130,000; Full time

Job summary

An established industry player is seeking a Senior Technical Account Manager to enhance customer cloud capabilities and optimize their use cases. This role involves deep technical mentoring and collaboration with various teams to ensure customer success and satisfaction. As a trusted advisor, you will develop success plans, provide technical guidance, and troubleshoot complex issues. If you thrive in a dynamic environment and are passionate about driving customer success, this opportunity is perfect for you!

Qualifications

• Experience in enterprise B2B customer-facing roles with a focus on problem resolution.
• High-level knowledge of enterprise IT environments and SaaS support.

Responsibilities

• Developing success plans aligned with customer goals.
• Providing technical guidance on solution design and performance.
• Troubleshooting complex technical issues and collaborating with teams.

Skills

Data analysis

Problem-solving

Customer-focused attitude

Excellent communication

Relationship-building

Quick learner

Education

Bachelor's Degree in Business

Bachelor's Degree in Economics

Bachelor's Degree in Accounting

Bachelor's Degree in Data Analytics

Bachelor's Degree in Computer Science

Tools

MS Excel

SQL

Python

R

Job description

Apptio Cloudability Senior Technical Account Manager (TAM)

Join to apply for the Apptio Cloudability Senior Technical Account Manager (TAM) role at IBM

Overview

This role involves managing a portfolio of customers, focusing on optimizing their cloud capabilities and expanding their use cases. The TAM provides deep technical mentoring to support their cloud initiatives, aiming for customer renewal and success. The position requires close collaboration with Account Managers, Product Management, Engineering, and Support teams to ensure customer satisfaction and identify upsell opportunities.

Our Values

• Act with Transparency
• Promote Accountability & Collaboration
• Produce Outstanding Results
• Tackle Challenges & Navigate Ambiguity
• Inspire Customers
• Appreciate & Respect Differences
• Never Stop Growing & Learning

Responsibilities

The Cloud TAM is a trusted advisor who helps customers understand and deploy effective Cloud Cost Management strategies using Apptio’s suite. Key responsibilities include:

• Developing and executing success plans aligned with customer goals
• Providing technical guidance on solution design, performance, and scalability
• Building strong relationships across organizational levels
• Troubleshooting complex technical issues and data analysis
• Collaborating with cross-functional teams to ensure customer success

Location

This role can be performed anywhere in the U.S.

Qualifications

Preferred Education

Bachelor's Degree in Business, Economics, Accounting, Data Analytics, or Computer Science

Minimum Requirements

• Experience in enterprise B2B customer-facing roles with problem resolution and success focus
• High-level knowledge of enterprise IT environments
• Experience with SaaS support or implementation is a plus
• ITIL or project management skills are advantageous

Skills

• Quick learner of new products and processes
• Customer-focused attitude
• Excellent communication and relationship-building skills
• Data analysis and problem-solving capabilities
• Ability to work under pressure and in high-pressure environments

Technical Skills

• Data analysis using tools like MS Excel, SQL, Python, R, etc.
• Experience with REST APIs and relational databases
• Understanding of Cloud IT infrastructure

Certifications from AWS, Azure, GCP, or OCI are a plus.