Apprentice Service Advisor - Audi Limerick

Joe Duffy Group; Limerick (Montgomery County); On-site; USD 28,851 - 40,392; Full time

Benefits offered by this job

Employment Assistance Programme

Industry-leading training and progression plans

Bike to Work Scheme

22 days of Annual Leave

Life cover

Active Social Club

PRSA

Job summary

A leading motor retailer is looking for an Apprentice Service Advisor to join their Audi Limerick dealership. This role requires exceptional customer service skills, effective communication, and the ability to handle multiple tasks in a dynamic environment. The successful candidate will be involved in managing customer inquiries, diagnosing vehicle issues, and collaborating with the service team, offering a pathway for career progression in the automotive industry.

Qualifications

• Exceptional customer facing skills and a professional presentation.
• Ability to work under pressure and handle demanding customers.
• Willingness to learn and a 'Can Do' attitude.

Responsibilities

• Be the point of contact for customers needing service, repair or parts.
• Manage communication between customers and the workshop.
• Handle service inquiries and diagnose vehicle issues.

Skills

Exceptional customer facing skills

Computer literate

Organizational skills

Education

Full clean Irish or EU driving licence

Tools

Microsoft Office

CDK/Kerridge

Job description

Apprentice Service Advisor – Audi Limerick

Ballysimon Road, Limerick

Due to on-going growth within the group, we are now recruiting for an Apprentice/Trainee Service Advisor to join our modern Audi Limerick dealership.

Joe Duffy Group is Ireland’s leading motor retailer representing 21 brands across 23 dealerships with a team of 650 employees and an enviable franchise portfolio of world-leading brands.

In May 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity.

This is a fantastic opportunity to develop your skills and offers genuine opportunities for career progression and advancement in the motor trade.

Duties Include But Are Not Limited To

• To be the focal and experienced point of contact for Audi customers requiring servicing, repair or parts for their vehicles.
• Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
• To manage service telephone and walk-in enquiries on behalf of the dealership.
• Qualify service and/or parts needs and diagnose vehicle running problems where appropriate.
• Establish understanding and an agreement with the customer of the work to be carried out.
• Calculate workshop capacity insuring that all details are entered onto the service workshop loading system.
• Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
• Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
• Understand and adhere to manufacturer brand service requirements.
• Maintain safe working practices and abide by the working rules and standards of the dealership.
• Maintain product knowledge on the full Audi parts range.
• Maintain relevant systems ensuring accuracy at all times.
• Receiving and identifying stock and checking goods from suppliers.
• Providing customers and the Service team with the relevant parts as required.
• Ensuring that items can be correctly located in stores.
• Ensuring accurate identification of customer needs by means of parts catalogues and computerised stock lists.
• Implementing discount structures as applicable.
  
  

Candidate Requirements

• Exceptional customer facing skills / telephone manner.
• Excellent personal presentation and always reflects the company's corporate image.
• Professional; highest standards of courtesy & efficiency; enthusiastic.
• Computer literate - to be able to record / amend customer details accurately.
• Ability to work under pressure and remain calm - to handle upset / demanding customers effectively.
• A ‘Can Do’ attitude, willingness to learn and follow instruction.
• Accuracy in detailing customer requirements and record on appropriate system.
• A full, clean Irish or EU driving licence.
  
  

Likely To Be/have

• Good oral and written communication skills
• Impeccably well-presented to work in a corporate environment.
• Excellent organisational skills
• An ability to absorb and understand technical data and explain it to our customers as required
• Computer literate with experience of using Microsoft Office
• Any experience of using CDK/Kerridge would be desirable
  
  

We will recognise and reward your hard work, achievements and loyalty with our excellent basic salary benefits package:

• Employment Assistance Programme.
• Industry-leading training and progression plans.
• Bike to Work Scheme.
• 22 days of Annual Leave.
• Life cover.
• Active Social Club.
• PRSA.
  
  

If you are passionate about customer service, are driven and ambitious and believe that you have what it takes then submit your CV and cover letter online today!