Service Advisor

Lithia & Driveway; Calabasas (CA); Presencial; USD 65 000 - 162 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Medical/Dental/Vision

Paid Holidays & PTO

Disability insurance

Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Discounts

Wellness Programs

Resumo da oferta

Lithia & Driveway's DCH Audi of Calabasas is seeking a Service Advisor to greet customers, identify service needs, and prepare repair orders using the ADP system. You will explain estimates, coordinate with technicians, and ensure a smooth vehicle handoff.

Requirements include at least 2 years of service-advisor experience, experience with repair orders and communicating with customers and technicians. The role offers a 5-day schedule, competitive pay from $64,500 to $161,800 annually, and

Qualificações

• Minimum of 2 years of automotive Service Advisor experience.
• Experience preparing repair orders, reviewing recommendations, and obtaining customer authorization.
• Experience communicating with technicians and customers throughout the repair process.
• Experience using dealership management systems and other service department technology.
• Acceptable driving record and a valid driver’s license in your state of residence.

Responsabilidades

• Greet customers in person and by phone, identify their service needs, and provide a professional customer experience.
• Conduct vehicle walk-arounds, document customer concerns, and prepare accurate repair orders using the ADP system.
• Explain recommended services, estimated costs, and expected completion times while obtaining customer authorization.
• Partner with technicians to understand repair needs, dispatch work, and keep customers updated throughout the service process.
• Complete the customer delivery process, including reviewing completed services, processing payments, and ensuring a smooth vehicle handoff.

Conhecimentos

Automotive Service Advisor experience

Repair order preparation

Customer communication

Technician coordination

Driver’s license valid

Ferramentas

ADP system

Dealership management systems

Descrição da oferta de emprego

Dealership:

L0756 Audi Calabasas

DCH Audi of Calabasas

Hiring: Service Advisor

• Pay: $64,500.00- $161,800.00 annually
• Schedule: 5-day work week with 2 rotating days off

Why Join Our Team?

• Represent the Audi brand and work with a loyal luxury automotive customer base.
• Join an experienced service team focused on providing a premium customer experience.
• Work with knowledgeable technicians and leadership.
• Build your career with opportunities for continued professional growth.
• Be part of one of the largest automotive retailers in North America.

What You’ll Do

• Greet customers in person and by phone, identify their service needs, and provide a professional customer experience.
• Conduct vehicle walk-arounds, document customer concerns, and prepare accurate repair orders using the ADP system.
• Explain recommended services, estimated costs, and expected completion times while obtaining customer authorization.
• Partner with technicians to understand repair needs, dispatch work, and keep customers updated throughout the service process.
• Complete the customer delivery process, including reviewing completed services, processing payments, and ensuring a smooth vehicle handoff.

What You’ll Bring

• Minimum of 2 years of recent automotive Service Advisor experience required.
• Experience preparing repair orders, reviewing repair recommendations, and obtaining customer authorization.
• Experience communicating directly with technicians and customers throughout the repair process.
• Experience using dealership management systems and other service department technology.
• Acceptable driving record and a valid driver’s license in your state of residence.

Total Rewards

The annual California pay range for this position is $64,500.00 - $161,800.00. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which Individual Sales, Individual Gross Profit, and Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.