Customer Service Advisor

Naas Road, Kilcullen, Co; Opportunity (NE); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Manufacturer training and career dev

Modern working environment

Job stability

Job summary

Dunleas of Kilcullen, a long-established leader in the Kildare automotive market, is seeking a motivated Service Advisor to join our team. The successful candidate will support the Customer Service Manager in delivering first-class service while Maximising sales opportunities in a fast-paced environment.

The role contributes to the smooth running of the service department and the overall customer experience, acting as a key team member in providing high standards of service and dealer support.

Qualifications

• Experience in the motor industry is required or preferred.
• Strong verbal and written communication skills.
• Reliable and highly organised in a fast-paced environment.
• Customer-focused with ability to promote services.

Responsibilities

• Be the primary contact for customers booking servicing and repairs.
• Schedule service appointments and manage workshop bookings.
• Prepare job cards and service estimates; obtain customer approval.
• Coordinate with technicians and parts to ensure timely repairs.
• Update customers on progress and any additional requirements.
• Process invoices and payments at vehicle collection.
• Maintain accurate service records and comply with standards.
• Promote additional services and dealership offers.

Skills

Customer service

Organised

Communication

Proactive

Attention to detail

Job description

The Opportunity

Due to our expansion and the development of our brand-new, state-of-the-art premises, Dunleas of Kilcullen, a long-established leader in the Kildare automotive market, is seeking to recruit a motivated Service Advisor to join our team.

Due to our expansion and the development of our brand-new, state-of-the-art premises, Dunleas of Kilcullen, a long-established leader in the Kildare automotive market, is seeking to recruit a motivated Service Advisor to join our team. The successful candidate will support the Customer Service Manager in providing a first-class customer experience, while maximising sales opportunities in a fast-paced environment. The smooth running of the service department is essential to our business, and the candidate will become a key element of the team.

Key Responsibilities

• Act as the primary point of contact for customers booking vehicle servicing and repairs.
• Schedule service appointments and manage workshop bookings efficiently.
• Prepare job cards, service estimates, and obtain customer approval for work.
• Liaise with technicians and the parts department to ensure timely completion of repairs.
• Keep customers informed of work progress and any additional requirements.
• Process invoices and payments upon vehicle collection.
• Maintain accurate service records and ensure compliance with dealership and manufacturer standards.
• Promote additional services, maintenance work, and dealership offers where appropriate.
• Deliver a high level of customer service and support customer satisfaction and retention.

Candidate Requirements

• Previous experience working in the motor industry.
• Reliable and highly organised, with the ability to work efficiently in a fast-paced, deadline-driven environment.
• Proactive, enthusiastic and confident when interacting with customers.
• Professional in approach, with strong verbal and written communication skills.
• Results-focused with a keen eye for detail and accuracy.
• Capable of managing multiple tasks while remaining calm and effective under pressure.

What We Offer

• Competitive salary and bonus package based on experience.
• Market-leading manufacturer training and career development opportunities.
• Modern, state-of-the-art working environment.
• Stability and security of working with one of Kildare's longest-established automotive businesses.