Apprentice - Patient Access - Emergency Department

MaineHealth Accountable Care Organization; Brunswick (ME); On-site; USD 30,000 - 50,000; Part time

Job summary

An established healthcare organization is seeking a dedicated Apprentice for Patient Access in the Emergency Department. This role serves as the first point of contact for patients, ensuring exceptional customer service while managing patient registrations and insurance verifications. Ideal candidates will possess strong clerical skills and a commitment to providing compassionate care. With a supportive environment and opportunities for growth, this position is perfect for those looking to make a difference in healthcare. Join a team that values its members and the community, where your contributions truly matter and are recognized.

Benefits

Sign-on Bonus up to $4,000

Paid Parental Leave

Flexible Work Policy

Student Loan Assistance

Training and Education Programs

Well-being Resources

Qualifications

• Experience in customer service and clerical healthcare preferred.
• High school diploma or GED preferred.

Responsibilities

• Responsible for patient registration and insurance verification.
• Demonstrate exceptional customer service in all interactions.

Skills

Customer Service

Clerical Skills

Healthcare Knowledge

Education

High School Diploma or GED

Job description

Apprentice - Patient Access - Emergency Department

Location: Brunswick, ME
Facility: Mid Coast Hospital
Schedule: Part Time
Job Category: Clerical/Administrative Support
Req #: 16767
Date Posted: Jan 30, 2025

MaineHealth’s Patient Access Apprentice roles are the first step of a three-tiered career path within Patient Access. We also provide shift differentials, unique committed shift bonuses, and aggressive sign on bonuses.

We are currently offering up to a $4,000 sign on bonus!

Current MaineHealth employees are not eligible for the sign on bonus. Former Team Members must be separated from the MaineHealth system for greater than 3 months to be eligible.

Bonus amount is prorated for Part time hires; per diem are ineligible.

If you have experience in customer service, enjoy working with people, and knowing what you do every day makes a difference in people’s health, this is an opportunity to pursue.

Summary:

The Apprentice - Patient Access – Emergency Department role is the initial contact for patients with Mid Coast Hospital, and as such must demonstrate exceptional customer service skills in all interactions. This position has the responsibility for complete and accurate patient registration, insurance verification, medical necessity validation, identifying and collecting amounts due from the patient, entering orders, and providing for an efficient flow of clinical, administrative and clerical tasks. Obtains patient’s signatures on consent and assignment forms and applicable insurance denial notices. Assists with and arranges accommodations for patients with special needs. All tasks are required to be done per established protocols and accuracy standards while demonstrating the Champions of Care expectations of Welcome, Listen and Serve. To be successful in this role, the employee must be competent, flexible, and adaptive to changes in healthcare delivery and technology.

Required Minimum Knowledge, Skills, and Abilities (KSAs):

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Previous clerical healthcare and customer service experience preferred.
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: N/A

Additional Information:

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with healthcare professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

MaineHealth policy requires all care team members to be vaccinated, including for Covid-19 and influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.