Apprentice - Patient Access

MaineHealth; Maine; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking an Apprentice - Patient Access to join their team. This entry-level role is crucial as the first point of contact for patients, requiring a caring attitude and professionalism. Responsibilities include scheduling, registering, and admitting patients, as well as determining insurance coverage and collecting payments. The organization values collaboration and offers a supportive environment with benefits that include paid parental leave and student loan assistance. If you are looking to build a fulfilling career in healthcare, this opportunity is perfect for you.

Benefits

Paid Parental Leave

Flexible Work Policies

Student Loan Assistance

Training and Education Resources

Well-being Resources

Qualifications

• Previous clerical healthcare experience preferred.
• Strong customer service skills are essential.

Responsibilities

• Schedule and register patients, ensuring accurate information.
• Determine insurance coverage and perform pre-authorization procedures.

Skills

Customer Service

Clerical Skills

Financial Counseling

Education

High School Diploma or GED

Job description

Description

MaineHealth Corporate

Clerical/Administrative Support

Req #: 26746

Summary:

The Apprentice - Patient Access role is the entry-level position for Patient Access. It involves scheduling, pre-registering, registering, and admitting patients to the hospital. The role serves as the first contact for many patients and requires a caring and professional attitude towards patients and visitors. Responsibilities include determining insurance coverage and eligibility, performing pre-authorization procedures, maintaining patient care unit control for all bedded units, and providing comprehensive financial counseling and assistance. The role also involves establishing and monitoring each patient's account before their visit, during inpatient stays, and up to 5 days post-discharge. Ensuring the accuracy of the patient’s unique identification number and demographic and financial information used to create electronic bills is essential. The role also includes informing patients of estimated financial responsibilities and collecting up-front payments and co-payments based on these estimates.

Required Minimum Knowledge, Skills, and Abilities (KSAs):

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Previous clerical healthcare and customer service experience preferred.
4. Additional Skills/Requirements: N/A

Additional Information

Working at any MaineHealth location across Maine and New Hampshire means collaborating with healthcare professionals who value both their colleagues and the surrounding communities.

We offer benefits supporting current needs and future planning, including paid parental leave, flexible work policies, student loan assistance, training, education, and well-being resources for you and your family.

MaineHealth is committed to investing in our care team and fostering an inclusive environment where you can thrive and reach your full potential. If you're interested in building a career in a supportive environment dedicated to delivering top-quality care, apply today.

If you have questions about this role, please contact Kerry A. Huckins at [e-mail]