Appraisal and Repair Administrator

Signet Jewelers; Brentwood (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

Signet Jewelers' SSW Appraisal and Repair team is seeking an Appraisal and Repair Administrator who will act as the first point of contact for Zale's and Kay's banners and clients, coordinating communications and routine administrative tasks to keep the department running smoothly.

You will manage calls and mailboxes, update appraisal records, monitor supplies, support colleagues, and collaborate with appraisers to resolve issues quickly, ensuring exceptional client service and accurate, timely

Responsibilities

• Client relations: serve as the primary contact for Zale's and Kay's banners and other clients, setting expectations.
• Communication management: efficiently manage the SSW Appraisals voicemail queue and correspondence between stores and Appraisers.
• Record keeping: update and maintain accurate customer appraisal records in relevant databases.
• Supplies management: monitor and manage stocks of appraisal collateral to ensure availability.
• Team support: provide necessary support to colleagues and team members to ensure seamless operations.
• Problem solving: collaborate with Appraisers and others to resolve issues promptly.

Job description

The Appraisal and Repair Administrator is a vital member of the SSW Appraisal and Repair team, primarily responsible for liaising with Zale's and Kay's banners and clients. The newly created role will support the department by serving as the first point of contact and ensuring the smooth operation of the department’s communication and administrative tasks. Successfully performing the responsibilities and taking on daily external communication will allow the subject matter experts to focus on the work on hand.

Client Relations

Serve as the primary point of contact for Zale's, Kay's banners, and other clients, ensuring a positive initial impression level setting expectation

Communication Management

Efficiently manage the SSW Appraisals voicemail queue and oversee correspondence between stores and Appraisers to address concerns or queries.

Record Keeping

Update and maintain accurate customer appraisal records in relevant databases.

Supplies Management

Monitor and manage stocks of appraisal collateral, ensuring critical supplies are always available.

Team Support

To ensure seamless operations, provide necessary support to colleagues and team members.

Problem Solving

Collaborate with Appraisers and other relevant parties to resolve issues promptly.