Appraisal and Repair Administrator

Signet Jewelers Limited; Brentwood (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

SJR National Repair Center, a division of Signet Jewelers Limited, seeks an Appraisal and Repair Administrator to coordinate client communications and internal processes at our Brentwood, TN facility. This role interfaces with Zale's and Kay's banners, ensuring timely responses and accurate appraisal documentation.

The position emphasizes first-point-of-contact duties, voicemail and email management, and collaboration with appraisers to resolve issues.

Qualifications

• Primary point of contact for banners and clients, setting expectations and ensuring a positive first impression.
• Efficiently manage voicemail and correspondence between stores and Appraisers to address concerns.

Responsibilities

• Serve as the primary point of contact for Zale's, Kay's and other clients.
• Manage and route the SSW Appraisals voicemail queue and store-appraiser communications.
• Update and maintain accurate customer appraisal records in databases.
• Monitor stocks of appraisal collateral and supplies to ensure availability.
• Provide support to colleagues and team members to ensure smooth operations.
• Collaborate with appraisers and other parties to resolve issues promptly.

Skills

Customer relations

Record keeping

Communication management

Problem solving

Team support

Job description

The Appraisal and Repair Administrator is a vital member of the SSW Appraisal and Repair team, primarily responsible for liaising with Zale's and Kay's banners and clients. The newly created role will support the department by serving as the first point of contact and ensuring the smooth operation of the department’s communication and administrative tasks. Successfully performing the responsibilities and taking on daily external communication will allow the subject matter experts to focus on the work on hand.

Client Relations

Serve as the primary point of contact for Zale's, Kay's banners, and other clients, ensuring a positive initial impression level setting expectation

Communication Management

Efficiently manage the SSW Appraisals voicemail queue and oversee correspondence between stores and Appraisers to address concerns or queries.

Record Keeping

Update and maintain accurate customer appraisal records in relevant databases.

Supplies Management

Monitor and manage stocks of appraisal collateral, ensuring critical supplies are always available.

Team Support

To ensure seamless operations, provide necessary support to colleagues and team members.

Problem Solving

Collaborate with Appraisers and other relevant parties to resolve issues promptly.

SJR is a premier repair center specializing in jewelry and watch repair, as well as custom design. We also operate two retail jewelry stores in the Nashville area, providing a neighborhood jeweler experience with a passion for our customers.

Since our start in 2002, we have striven to set ourselves apart in the industry by providing the best customer service and expert jewelry and watch repair to our clients.

SJR National Repair Center currently operates in a 38,000 square foot facility located just south of Nashville in Brentwood, TN. With over 40 skilled bench jewelers and watch makers, we service nearly 4,000 jewelers nationwide.

We are growing fast and looking for people to join our team with a passion for excellence. Applicants of all skill and experience levels are encouraged to apply! At SJR, our culture is deeply rooted in our passion for precision and craftsmanship. We are more than just a workplace; we are a community of skilled artisans and passionate enthusiasts who share a common love for watches and jewelry.