Appointment Scheduler / Customer Service Representative

bathplanet; Creve Coeur (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Bonuses and incentives

Paid training

Advancement opportunities

Supportive team environment

Job summary

Perfect Choice Home Solutions in Creve Coeur, IL is seeking an Appointment Scheduler and Customer Service Representative to be the first point of contact for homeowners seeking free in-home consultations.

You will schedule appointments, gather basic information, maintain accurate records in our CRM, and adhere to scripts while keeping conversations natural. The role offers performance-based bonuses and opportunities for growth in a supportive team environment.

Qualifications

• Excellent communication and phone skills.
• Ability to handle objections and stay on track.
• Strong organizational and data-entry abilities.

Responsibilities

• Make outbound and inbound calls to schedule appointments.
• Gather basic information from homeowners and set qualified appointments.
• Explain the purpose of the free in-home consultation clearly.
• Maintain accurate call and appointment records in the CRM.
• Follow scripts while keeping a natural, conversational tone.
• Confirm, reschedule, and manage appointment calendars.
• Meet daily/weekly call and scheduling targets.

Tools

CRM software

Job description

Appointment Scheduler / Customer Service Representative -Creve Coeur, IL

About Us

Perfect Choice Home Solutions is a growing home improvement company specializing in roofing, windows, siding, and bathroom remodeling. We pride ourselves on providing high-quality service and a strong customer experience from the very first interaction.

Position Overview

We are seeking a motivated and reliable Customer Service Appointment Scheduler to join our team. In this role, you will be the first point of contact for prospective customers, scheduling free in-home consultations and ensuring a positive, professional experience.

Key Responsibilities

• Make outbound and receive inbound calls to schedule appointments
• Speak with homeowners to gather basic information and set qualified appointments
• Clearly explain the purpose of our free in-home consultation
• Maintain accurate records of calls and appointments in our system
• Follow provided scripts while maintaining a natural, conversational tone
• Confirm, reschedule, and manage appointment calendars
• Meet daily/weekly call and scheduling targets

Qualifications

• Previous call center, customer service, or appointment setting experience preferred
• Strong communication and phone skills
• Comfortable handling objections and keeping conversations on track
• Basic computer skills and ability to learn CRM systems
• Self-motivated, dependable, and goal-oriented
• Positive attitude and professional demeanor

Compensation & Benefits

• Competitive hourly pay
• Performance-based monthly bonuses and incentives
• Paid training
• Opportunities for advancement
• Supportive team environment

What Success Looks Like

• Consistently meeting or exceeding appointment-setting goals
• Maintaining high-quality customer interactions
• Keeping schedules organized and up to date