Appointment & Patient Experience Specialist

Rochester General Hospital; City of Rochester (NY); Presencial; USD 25 000 - 28 000; Tempo integral

Resumo da oferta

Rochester Regional Health is seeking an Appointment Coordinator in the Communication Center in Rochester, NY. The role focuses on delivering outstanding customer service while scheduling appointments and supporting patients, providers, and payers.

You will use an EMR to schedule, register patients, activate patient portal accounts, and respond to inquiries, with a strong emphasis on accuracy, compliance, and collaborative teamwork across departments.

Qualificações

• Associates degree preferred.
• Two years of customer service experience preferred, ideally in health care.
• Knowledge of medical terminology preferred.
• Knowledge of insurance/managed care terminology preferred.

Responsabilidades

• Provide courteous, attentive and prompt service to all those you work with and support.
• Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience.
• Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries.
• Enroll and activate patient portal accounts, answer questions and/or resolve any user issues.
• Ensure your work is compliant with all policies and procedures.

Conhecimentos

Customer service

Medical terminology

Insurance terminology

Formação académica

Associates Degree

Descrição da oferta de emprego

Rochester Regional Health is seeking an Appointment Coordinator in the Communication Center in Rochester, NY. The role focuses on delivering outstanding customer service while scheduling appointments and supporting patients, providers, and payers.

You will use an EMR to schedule, register patients, activate patient portal accounts, and respond to inquiries, with a strong emphasis on accuracy, compliance, and collaborative teamwork across departments.