Senior Call Center Specialist - Patient Access & Support

University of Rochester; City of Rochester (NY); On-site; USD 27,979 - 37,773; Full time

Job summary

The University of Rochester is seeking a Call Center Representative III in Rochester, New York. This full-time position involves providing high-quality communication support services to patients, including registration and scheduling services. The ideal candidate will have at least 2 years of call center experience and a commitment to patient care.

Responsibilities include handling complex inquiries, monitoring appointment schedules, and ensuring efficient communication within the medical center. Join a dedicated team in a welcoming environment focused on values like equity and integrity.

Qualifications

• Minimum 2 years of experience in a call center or equivalent.
• Demonstrated job-related knowledge and proficiency.

Responsibilities

• Provides communication support, including clerical and scheduling services.
• Handles complex patient inquiries using expert knowledge.
• Monitors appointment schedules and systems for efficiency.

Skills

Communication skills

Clerical skills

Technical support

Problem-solving

Education

High School diploma or equivalent

Job description

The University of Rochester is seeking a Call Center Representative III in Rochester, New York. This full-time position involves providing high-quality communication support services to patients, including registration and scheduling services. The ideal candidate will have at least 2 years of call center experience and a commitment to patient care.

Responsibilities include handling complex inquiries, monitoring appointment schedules, and ensuring efficient communication within the medical center. Join a dedicated team in a welcoming environment focused on values like equity and integrity.