Patient Referral & Communications Coordinator

Rochester General Hospital; City of Rochester (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Rochester Regional Health in Rochester, NY, is seeking a Referral Coordinator for the Communications Center. You will serve as the first contact for patients and physicians, coordinating services across the system and scheduling appointments to ensure smooth care transitions.

The role requires excellent customer service, strong communication skills, EMR proficiency, and a flexible schedule that may include evenings, weekends, and holidays. A patient portal enrollment focus is included.

Qualifications

• Embraces a customer-centric mindset with empathy and strong service orientation.
• Demonstrates excellent verbal and written communication skills.
• Willing to work a flexible schedule including evenings, weekends, and holidays.
• Proficient with computers and data entry in a healthcare setting.
• Knowledge of insurance/managed care terminology preferred.

Responsibilities

• Provide courteous, prompt service to patients, providers and payers.
• Coordinate services across the system and refer/schedule appointments.
• Utilize EMR to schedule visits and complete registrations.
• Enroll and activate patient portal accounts and resolve user issues.
• Serve as primary referral liaison to private physicians and offices.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Computer proficiency

Healthcare terminology

Education

Associate's degree preferred

Tools

EMR systems

Job description

Rochester Regional Health in Rochester, NY, is seeking a Referral Coordinator for the Communications Center. You will serve as the first contact for patients and physicians, coordinating services across the system and scheduling appointments to ensure smooth care transitions.

The role requires excellent customer service, strong communication skills, EMR proficiency, and a flexible schedule that may include evenings, weekends, and holidays. A patient portal enrollment focus is included.