Dental Appointment Coordinator Dental Treatment Coordinator

Coastland Dental; Burbank (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a dedicated team as a Scheduling Coordinator at a leading dental practice. In this pivotal role, you will represent the practice by providing exceptional patient services, managing appointment schedules, and maintaining patient records. Your organizational skills will shine as you ensure a smooth patient flow while effectively communicating with both patients and staff. This position offers the opportunity to thrive in a dynamic environment where your contributions will directly impact patient care and satisfaction. If you are a quick learner with a professional demeanor, we invite you to be part of our caring team.

Qualifications

• High school diploma or equivalent required.
• 3 years of experience in a dental setting preferred.

Responsibilities

• Greet patients and schedule appointments efficiently.
• Maintain and update patient records and files.
• Communicate financial options and handle prior authorizations.

Skills

Appointment Coordination

English Proficiency

Office Equipment Skills

Organizational Skills

Effective Communication

Task Management

Education

High School Diploma

3+ Years of Dental Experience

Tools

MS Office

Practice Management Software

Job description

Job Description

Position Title: Scheduling Coordinator / Treatment Coordinator

Job Summary: The Scheduling Coordinator represents the practice in all facets of patient services, including greeting patients, answering phones, scheduling appointments, maintaining patient records, and coordinating patient flow.

Essential Duties:

1. Greet visitors and patients, and notify staff of arrivals.
2. Answer calls, provide information, and take messages following practice procedures.
3. Schedule and adjust patient appointments to optimize care.
4. Maintain and update patient files (address, phone, insurance, etc.).
5. Communicate financial options to patients per protocol.
6. Reconcile financial records by recording payments.
7. Prepare correspondence, memos, referral letters, and documents as requested.
8. Transmit information via computer or fax as needed.
9. Keep the front desk and reception area clean and organized.
10. Check patients in and out efficiently.
11. Call patients the day before to remind them of appointments, or monitor automated systems for accuracy.
12. Handle prior authorizations daily.
13. Follow all safety and health regulations.
14. Monitor and adjust the schedule as necessary, rescheduling patients when needed.
15. Inform staff and doctors of scheduling issues.
16. Register new patients, provide necessary paperwork, and ensure completion.
17. Use Recall Protocol to reactivate patients and follow up on unscheduled treatments.

Knowledge, Skills, and Abilities:

• Knowledge of appointment coordination procedures.
• Proficiency in English grammar, spelling, and punctuation.
• Skill in using office equipment and software (MS Office, Practice Management software).
• Ability to remain professional and composed under stress.
• Ability to build trust with staff and patients.
• Strong organizational and task management skills.
• Willingness to accept constructive feedback.
• Ability to understand and follow instructions.
• Maintain confidentiality and draw valid conclusions from data.
• Effective communication skills.
• Quick learner of relevant concepts.
• Professional demeanor when greeting visitors.

Education and Experience:

• High school diploma or equivalent.
• At least 3 years of relevant experience in the dental field.
• CPR or first aid certification may be required.
• Exposure to chemicals, radiation, and busy environments may occur.