Appointment Clerk

Kelly Services; Sacramento (CA); On-site; USD 55,793,000 - 75,768,000; Full time

Job summary

Kelly Services is seeking an organized Appointment Clerk in Sacramento, CA to schedule and coordinate appointments for customers, vendors, and internal teams. You will maintain logs, confirm details, and ensure timely communication across channels.

The role emphasizes accuracy, multitasking, and strong customer service, with the position operating Monday through Friday, 8:00 a.m. to 4:00 p.m., near Sacramento. A high school diploma and relevant experience are preferred.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1-2 years of scheduling, administrative support, or customer service experience.
• Strong organizational, multitasking, and communication skills.
• Excellent attention to detail.
• Proficiency with Microsoft Office, including Excel, Outlook, and Word.
• Ability to learn scheduling, CRM, or logistics software.
• Ability to remain calm and professional under pressure.

Responsibilities

• Schedule, confirm, and update appointments for customers, clients, and vendors.
• Communicate professionally by phone, email, and internal systems.
• Verify availability, service requirements, and required documentation.
• Maintain accurate appointment logs, records, and reports.
• Follow up on missed or rescheduled appointments.
• Collaborate with dispatch, operations, and customer service teams.
• Respond to inquiries and resolve scheduling conflicts promptly.
• Maintain confidentiality and follow company policies and procedures.

Skills

Organizational skills

Multitasking

Communication

Attention to detail

MS Office (Excel/Outlook/Word)

CRM software

Calm under pressure

Education

High school diploma or equivalent

Associate degree preferred

Tools

CRM/TMS software

Job description

Appointment Clerk

Pay: $23.00 per hour

Schedule: Monday-Friday, 8:00 a.m.-4:00 p.m.

Location: Sacramento, CA

Position Overview

We are seeking an organized and customer-focused Appointment Clerk to schedule, coordinate, and confirm appointments. This position serves as the first point of contact for internal and external customers and requires excellent communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Schedule, confirm, and update appointments for customers, clients, and vendors.

• Communicate professionally by phone, email, and internal systems.

• Verify availability, service requirements, and required documentation.

• Maintain accurate appointment logs, records, and reports.

• Follow up on missed or rescheduled appointments.

• Collaborate with dispatch, operations, and customer service teams.

• Respond to inquiries and resolve scheduling conflicts promptly.

• Maintain confidentiality and follow company policies and procedures.

Qualifications

• High school diploma or equivalent; associate degree preferred.

• 1-2 years of scheduling, administrative support, or customer service experience.

• Strong organizational, multitasking, and communication skills.

• Excellent attention to detail.

• Proficiency with Microsoft Office, including Excel, Outlook, and Word.

• Ability to learn scheduling, CRM, or logistics software.

• Ability to remain calm and professional under pressure.

Preferred Skills

• Experience in logistics, transportation, or healthcare.

• Familiarity with CRM or TMS software.

• Bilingual English/Spanish skills are a plus.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affirmitive Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.