Applied AI Delivery Lead (FDE)

ServiceNow; Santa Clara (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

ServiceNow in Santa Clara, CA seeks an experienced FDE Technical Program Manager to drive AI solution programs from concept through delivery. You will partner with engineers, product managers, designers, and customers to deliver scalable AI systems that address mission-critical challenges and accelerate time to value.

You’ll organize complex problems into milestones, manage risks, and ensure alignment with executive stakeholders.

Qualifications

• 8+ years of project/program management in mid/large software firms.
• Experience delivering AI or intelligent workflow solutions at scale.
• Strong collaboration and communication across executives and teams.
• Background managing SDLC processes with customer-first mindset.
• Experience deploying AI solutions to production and measuring impact.

Responsibilities

• Lead cross-functional AI software development builds on tight timelines.
• Translate business objectives into execution strategy and milestones.
• Collaborate with customers, engineers, product managers, and designers.
• Identify and mitigate risks, dependencies, and impediments.
• Create documentation and dashboards to promote best practices.
• Travel occasionally as required.

Skills

SDLC

AI/ML deployment

Cross-functional collaboration

Stakeholder management

Program management

Risk management

Leadership

Release management

Tools

Agile / Scrum

Dashboard reporting

SDLC tooling

Job description

ServiceNow in Santa Clara, CA seeks an experienced FDE Technical Program Manager to drive AI solution programs from concept through delivery. You will partner with engineers, product managers, designers, and customers to deliver scalable AI systems that address mission-critical challenges and accelerate time to value.

You’ll organize complex problems into milestones, manage risks, and ensure alignment with executive stakeholders.