Warehouse System Support Specialist

NFI; South Bend (IN); On-site; USD 60,000 - 85,000; Full time

Job summary

NFI is seeking a Warehouse System Support to optimize the automated distribution center and manage Cloud-based WMS configurations and processes. The role trains key users, guides system configuration, and serves as the operations-IT liaison to ensure smooth DC operations.

Ideal candidates will have extensive WMS experience, strong troubleshooting skills, and the ability to work across teams to deliver improvements and maintain system stability during deployment and ongoing support.

Qualifications

• High school diploma or equivalent required.
• 2–4 years of professional experience operating leading WMS solutions.
• 5+ years of experience working with systems, material handling equipment, or similar technologies.
• Strong English reading and communication skills for safety and work instructions.

Responsibilities

• Serve as WMS knowledge expert from gathering requirements to daily operations.
• Run waves to support warehouse flow.
• Perform inventory counts and reconciliation processes.
• Troubleshoot day-to-day issues.
• Participate in integration meetings to define specifications and product configuration.

Skills

WMS expertise

Analytical skills

Multi-tasking

Time management

Communication skills

Troubleshooting

Education

High school diploma or equivalent

Tools

System software

Programming languages

Job description

The Warehouse System Support will support the automated DC and support all functions related to Cloud-based Warehouse Management System (WMS). This position will work with all members of the team on supporting the day to day needs of the WMS system in the DC. This position will become an expert of the system to train key users and provide guidance on system configuration, process and layout design. The Warehouse System Support will act as the liaison from the operations team and the IT Helpdesk.

Shifts Available

• Monday - Thursday 6 am to 4 pm
• Monday - Thursday 2nd shift (hours TBD but approx start 4 pm)
• Friday - Sunday 6 am to 6 pm
• Friday - Sunday 6 pm to 6 am

Responsibilities

• Fulfill role of WMS knowledge expert for warehouse management system from requirements gathering/analysis through daily operations
• Run waves to support flow of the building
• Perform inventory counts and reconciliation processes
• Troubleshoot day to day issues
• Participate in integration meetings with technical teams to help determine specifications relative to integration mapping and product configuration.
• Assist in roll out of test plans, data, and cycles to ensure that all requirements identified in the requirements gathering phase will be validated.
• Provide guidance, and training/knowledge transfer to a team ensuring stability of the DC during and after initial deployment.
• Participate in on-site implementation and customer interaction to ensure delivery of business requirements.
• Ensure that appropriate tools/processes are leveraged, and effective communication and support is provided throughout the process.
• Document any new applicable functional requirements as necessary for enhancements to core products to meet scope of proposed solution.
• Create and update training materials as needed.
• Train and mentor team associates on solutions and best practice of implementations and continuous improvement.
• Help define, monitor and analyze WMS Key Performance Indicators (KPIs).
• Other duties as assigned.

Qualifications

• High school diploma or equivalent
• Minimum of 2-4 years of professional experience operating leading WMS solutions
• 5+ years of experience working with systems, material handling equipment, or similar technologies
• Ability to Read, do basic mathematics, understand and respond to written and verbal instructions in English for the purposes of safety, work instructions, policies, etc
• Input data into computer system(s) in use
• Work overtime as assigned
• Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Work independently and as member of a team
• Capable of multi-tasking, highly organized with excellent time management skills
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Detail oriented with excellent follow-up practices
• May be required to operate manual and/or automated other warehouse/manufacturing equipment (such as a packaging line) (intermediate level) preferred
• Strong technical background in electrical, mechanical, and software systems, with experience in troubleshooting and repairing complex systems
• Excellent problem-solving skills, with the ability to analyze and resolve complex technical issues
• Advanced computer skills, including experience with system software, programming languages, and data analysis tools

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Profit Center PC-429