Applications Support Specialist- Risk Management- Full Time (Hybrid position)

Elliot Health System; New Hampshire; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Earned Time

403b with matching

Tuition Reimbursement

Pet Insurance

Vendor Discounts

Job summary

Elliot Health System in New Hampshire seeks a systems administrator to serve as the primary liaison to SolutionHealth IT for the electronic occurrence reporting system. You will support other key computer systems within Legal and Compliance as requested.

The role involves monitoring systems, resolving vendor issues, training users, managing access, and building new functionalities under clinical direction. Hybrid schedule; full-time position.

Qualifications

• Associate degree or equivalent experience required; BS preferred.
• Experience providing IT support, preferably in healthcare.
• Two years in healthcare risk or quality departments preferred.
• Two years IT programming or computer operations experience preferred.
• Medical terminology preferred.
• Proficient with database programs and Microsoft tools.
• Strong problem-solving and communication skills.

Responsibilities

• Monitor software systems and data integrity; coordinate with vendors for availability.
• Serve as liaison between vendors and SolutionHealth/EHS IT to fulfill report writing requests.
• Provide training to users with the RN Risk Management Coordinator.
• Assist staff with access issues and reporting requests.
• Develop new functionalities under clinical guidance.
• Ensure events are entered and resolved on time; maintain databases.
• Update internal web pages and dashboards as requested.

Skills

IT systems

Healthcare IT

Database management

Problem solving

Communication skills

Education

Associate degree or equivalent

Bachelor's degree preferred

Tools

SQL databases

Microsoft tools

Job description

About The Job Serves as primary system administrator and liaison to SolutionHealth IT staff for the electronic occurrence reporting system for Elliot Health System. Provides support to other key computer systems and applications within the Legal and Compliance Departments as requested.

About The Job Serves as primary system administrator and liaison to SolutionHealth IT staff for the electronic occurrence reporting system for Elliot Health System. Provides support to other key computer systems and applications within the Legal and Compliance Departments as requested.

What You’ll Do

• As system Administrator, monitors software systems and data integrity and collaborates with vendors to resolve any issues to ensure system availability and functionality.
• Serves as primary liaison between vendors and SolutionHealth/EHS IT Dept. to complete report writing requests and assure systems functionality on the EHS intranet.
• Provides training to new and existing users of systems and applications in conjunction with the RN Risk Management Coordinator.
• Assists with staff access issues, questions and reporting requests.
• Responsible for building new functionalities in the system, under the guidance and direction of clinical departments.
• Assures the system is functioning correctly and available across EHS for staff to enter events. Troubleshoots any downtime or system failures with the vendor.
• Updates and maintains any databases that must be manually uploaded to keep user information current, i.e., staff, providers, medications, etc.
• Monitors the system to assist department staff in assuring that all events are resolved on time.
• Designs, supports and updates internal web pages as requested by the Director. Proficient with software programs to support this function.
• As system Administrator, monitors software systems and data integrity and collaborates with vendors to resolve any issues to ensure system availability and functionality.
• Serves as primary liaison between vendors and SolutionHealth/EHS IT Dept. to complete report writing requests and ensure systems functionality on the EHS intranet.
• Updates and maintains any databases that must be manually uploaded to keep user information current, i.e., staff, providers, medications, etc.
• Responsible for building new functionalities in the system, under the guidance and direction of clinical departments.

Who You Are

• Associate degree or equivalent experience required. Bachelor’s degree or background in computer science preferred.
• Experience providing IT support, preferably in healthcare, required.
• Two (2) years' experience in healthcare risk or quality departments preferred
• Two (2) years’ IT programming or computer operations experience preferred
• Medical terminology preferred
• Understands system designs and process application flows required. Proficient with database programs, table management or other relevant applications required.
• Demonstrates extensive knowledge and understanding of supported systems preferred.
• Proficient with Microsoft tools and applications.
• Good judgment and problem-solving skills required
• Gives attention to detail and follows up on outstanding issues.
• Good communication and telephone skills
• Previous experience with healthcare electronic risk reporting applications preferred.

Why You’ll Love Us

• Medical, Dental, Vision Benefits starting the 1st of the month following your start date.
• Accrued Earned Time
• 403b with matching (fully vested) and discretionary annual core contributions
• Tuition Reimbursement up to $4,000/year for full time coded employees over 30 hours/week
• Miscellaneous Benefits – Pet Insurance, Legal Services, Vendor Discounts

Work Schedule: Full-time, 36 hours per week. Hybrid Role