Applications Support Specialist- Risk Management- Full Time (Hybrid position)

Elliot Health System; Manchester (NH); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

403b with matching

Tuition Reimbursement

Earned Time

Vendor Discounts

Job summary

Elliot Health System is seeking a System Administrator for the electronic occurrence reporting system. You will serve as the primary IT liaison for SolutionHealth IT staff, monitor system integrity, and support legal and compliance applications.

This full-time hybrid role supports training, user access, data updates, vendor coordination, and ongoing system enhancements to ensure availability and timely event reporting across the organization.

Qualifications

• Associate degree or equivalent experience required; bachelor's preferred.
• Healthcare IT experience is required.
• Two years IT programming or computer operations experience preferred.
• Familiarity with healthcare terminology is a plus.
• Proficient with database programs and MS tools.

Responsibilities

• As system Administrator, monitors software systems and data integrity and collaborates with vendors to resolve any issues to ensure system availability and functionality.
• Serves as primary liaison between vendors and SolutionHealth/EHS IT Dept. to complete report writing requests and assure systems functionality on the EHS intranet.
• Provides training to new and existing users of systems and applications in conjunction with the RN Risk Management Coordinator.
• Assists with staff access issues, questions and reporting requests.
• Responsible for building new functionalities in the system, under the guidance and direction of clinical departments.
• Assures the system is functioning correctly and available across EHS for staff to enter events.
• Updates and maintains databases that must be manually uploaded to keep user information current.
• Monitors the system to assist department staff in assuring that all events are resolved on time.
• Designs, supports and updates internal web pages as requested by the Director.

Skills

IT support experience

Healthcare IT experience

Communication skills

Problem-solving skills

Attention to detail

Microsoft Office proficiency

Education

Associate degree or equivalent experience

Bachelor's degree in CS preferred

Tools

Microsoft Office Suite

Database management

Web page maintenance

Job description

About the Job:

Serves as primary system administrator and liaison to SolutionHealth IT staff for the electronic occurrence reporting system for Elliot Health System. Provides support to other key computer systems and applications within the Legal and Compliance Departments as requested.

What You'll Do:

• As system Administrator, monitors software systems and data integrity and collaborates with vendors to resolve any issues to ensure system availability and functionality.
• Serves as primary liaison between vendors and SolutionHealth/EHS IT Dept. to complete report writing requests and assure systems functionality on the EHS intranet.
• Provides training to new and existing users of systems and applications in conjunction with the RN Risk Management Coordinator.
• Assists with staff access issues, questions and reporting requests.
• Responsible for building new functionalities in the system, under the guidance and direction of clinical departments.
• Assures the system is functioning correctly and available across EHS for staff to enter events. Troubleshoots any downtime or system failures with the vendor.
• Updates and maintains any databases that must be manually uploaded to keep user information current, i.e., staff, providers, medications, etc.
• Monitors the system to assist department staff in assuring that all events are resolved on time.
• Designs, supports and updates internal web pages as requested by the Director. Proficient with software programs to support this function.
• As system Administrator, monitors software systems and data integrity and collaborates with vendors to resolve any issues to ensure system availability and functionality.
• Serves as primary liaison between vendors and SolutionHealth/EHS IT Dept. to complete report writing requests and ensure systems functionality on the EHS intranet.
• Updates and maintains any databases that must be manually uploaded to keep user information current, i.e., staff, providers, medications, etc.
• Responsible for building new functionalities in the system, under the guidance and direction of clinical departments.

Who You Are:

• Associate degree or equivalent experience required. Bachelor's degree or background in computer science preferred.
• Experience providing IT support, preferably in healthcare, required.
• Two (2) years' experience in healthcare risk or quality departments preferred
• Two (2) years' IT programming or computer operations experience preferred
• Medical terminology preferred
• Understands system designs and process application flows required. Proficient with database programs, table management or other relevant applications required.
• Demonstrates extensive knowledge and understanding of supported systems preferred.
• Proficient with Microsoft tools and applications.
• Good judgment and problem-solving skills required
• Gives attention to detail and follows up on outstanding issues.
• Good communication and telephone skills
• Previous experience with healthcare electronic risk reporting applications preferred.

Why You'll Love Us:

• Medical, Dental, Vision Benefits starting the 1st of the month following your start date.
• Accrued Earned Time
• 403b with matching (fully vested) and discretionary annual core contributions
• Tuition Reimbursement up to $4,000/year for full time coded employees over 30 hours/week
• Miscellaneous Benefits - Pet Insurance, Legal Services, Vendor Discounts

Work Schedule:

Full-time, 36 hours per week. Hybrid Role