Applications Support Specialist- Risk Management- Full Time (Hybrid position)

Solution for Health International; Manchester, Northern (NH, KY); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Tuition reimbursement

Pet insurance

Legal services

Vendor discounts

Job summary

SolutionHealth seeks an Applications Support Specialist in Manchester, NH, to serve as the primary administrator for the electronic occurrence reporting system and to support other IT applications within Legal and Compliance.

You will train users, assist with access, and build new functionalities under clinical direction, ensuring uptime across the EHS intranet and coordinating with vendors as needed.

Qualifications

• Associate degree or equivalent experience required; bachelor’s preferred.
• Two (2) years’ IT programming or computer operations experience preferred.
• Experience in healthcare IT support and risk/quality departments is advantageous.
• Familiarity with electronic risk reporting applications preferred.

Responsibilities

• Act as system administrator for the electronic occurrence reporting system.
• Provide training to users in conjunction with the Risk Management Coordinator.
• Troubleshoot downtime or system failures with vendors to ensure availability.
• Design, build, and update system functionalities under clinical department guidance.
• Maintain databases and ensure staff, providers, and medications are current.

Skills

IT support

Healthcare experience

Risk management knowledge

IT programming experience

Database knowledge

Microsoft Office

Education

Associate degree or equivalent experience

Bachelor’s degree in computer science preferred

Tools

Databases

Web technologies

Microsoft Office

Job description

## Applications Support Specialist- Risk Management- Full Time (Hybrid position)Apply: Manchester, NH: Full time: Posted Today: JR13805Come work at the best place to give and receive care!**Job Description:** **About the Job:**Serves as primary system administrator and liaison to SolutionHealth IT staff for the electronic occurrence reporting system for Elliot Health System. Provides support to other key computer systems and applications within the Legal and Compliance Departments as requested. **What You’ll Do:*** As system Administrator, monitors software systems and data integrity and collaborates with vendors to resolve any issues to ensure system availability and functionality.* Serves as primary liaison between vendors and SolutionHealth/EHS IT Dept. to complete report writing requests and assure systems functionality on the EHS intranet.* Provides training to new and existing users of systems and applications in conjunction with the RN Risk Management Coordinator.* Assists with staff access issues, questions and reporting requests.* Responsible for building new functionalities in the system, under the guidance and direction of clinical departments.* Assures the system is functioning correctly and available across EHS for staff to enter events. Troubleshoots any downtime or system failures with the vendor.* Updates and maintains any databases that must be manually uploaded to keep user information current, i.e., staff, providers, medications, etc.* Monitors the system to assist department staff in assuring that all events are resolved on time.* Designs, supports and updates internal web pages as requested by the Director. Proficient with software programs to support this function.* As system Administrator, monitors software systems and data integrity and collaborates with vendors to resolve any issues to ensure system availability and functionality.* Serves as primary liaison between vendors and SolutionHealth/EHS IT Dept. to complete report writing requests and ensure systems functionality on the EHS intranet.* Updates and maintains any databases that must be manually uploaded to keep user information current, i.e., staff, providers, medications, etc.* Responsible for building new functionalities in the system, under the guidance and direction of clinical departments.**Who You Are:*** Associate degree or equivalent experience required. Bachelor’s degree or background in computer science preferred.* Experience providing IT support, preferably in healthcare, required.* Two (2) years' experience in healthcare risk or quality departments preferred* Two (2) years’ IT programming or computer operations experience preferred* Medical terminology preferred* Understands system designs and process application flows required. Proficient with database programs, table management or other relevant applications required.* Demonstrates extensive knowledge and understanding of supported systems preferred.* Proficient with Microsoft tools and applications.* Good judgment and problem-solving skills required* Gives attention to detail and follows up on outstanding issues.* Good communication and telephone skills* Previous experience with healthcare electronic risk reporting applications preferred.**Why You’ll Love Us:*** Medical, Dental, Vision Benefits starting the 1st of the month following your start date.* Accrued Earned Time* 403b with matching (fully vested) and discretionary annual core contributions* Tuition Reimbursement up to $4,000/year for full time coded employees over 30 hours/week* Miscellaneous Benefits – Pet Insurance, Legal Services, Vendor Discounts**Work Shift:**Full-time, 36 hours per week. Hybrid Role*SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.*