Applications Support Specialist- Risk Management- Full Time (Hybrid position)

20 Elliot Hospital of the City of Manchester; Manchester (NH); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

403b retirement matching

Tuition reimbursement

Pet Insurance

Vendor discounts

Job summary

SolutionHealth is seeking a System Administrator to serve as the primary administrator and IT liaison for the electronic occurrence reporting system at Elliot Health System. You will support multiple systems within the Legal and Compliance Departments and collaborate with vendors to maintain availability and functionality.

You will train users, resolve access issues, and develop new system capabilities under clinical guidance, ensuring timely event entry across the Organization.

Qualifications

• Associate degree or equivalent experience required.
• Bachelor’s degree in CS preferred.
• Experience providing IT support, preferably in healthcare, required.
• Two years' experience in healthcare risk or quality departments preferred.
• Two years’ IT programming or computer operations experience preferred.
• Medical terminology preferred.
• Understands system designs and process application flows required.
• Proficient with database programs and table management.
• Proficient with Microsoft tools and applications.
• Good judgment and problem-solving skills required.

Responsibilities

• Monitor software systems and data integrity.
• Collaborate with vendors to resolve issues to ensure system availability.
• Serve as liaison between vendors and SolutionHealth/EHS IT to fulfill report writing requests.
• Provide training to users of systems and applications.
• Assist with staff access issues and reporting requests.
• Build new functionalities in the system under guidance of clinical departments.
• Ensure system functioning across EHS for staff to enter events.
• Troubleshoot downtime or system failures with vendors.
• Update and maintain databases manually uploaded for current user information.

Skills

IT support

Healthcare IT

Communication skills

Problem solving

Attention to detail

Education

Associate degree or equivalent experience

Bachelor’s degree preferred

Tools

Database programs

Table management

Microsoft tools

Job description

Job Description: About the Job

Serves as primary system administrator and liaison to SolutionHealth IT staff for the electronic occurrence reporting system for Elliot Health System. Provides support to other key computer systems and applications within the Legal and Compliance Departments as requested.

What You’ll Do

As system Administrator, monitors software systems and data integrity and collaborates with vendors to resolve any issues to ensure system availability and functionality. Serves as primary liaison between vendors and SolutionHealth/EHS IT Dept. to complete report writing requests and assure systems functionality on the EHS intranet. Provides training to new and existing users of systems and applications in conjunction with the RN Risk Management Coordinator. Assists with staff access issues, questions and reporting requests. Responsible for building new functionalities in the system, under the guidance and direction of clinical departments. Assures the system is functioning correctly and available across EHS for staff to enter events. Troubleshoots any downtime or system failures with the vendor. Updates and maintains any databases that must be manually uploaded to keep user information current, i.e., staff, providers, medications, etc. Monitors the system to assist department staff in assuring that all events are resolved on time. Designs, supports and updates internal web pages as requested by the Director. Proficient with software programs to support this function. As system Administrator, monitors software systems and data integrity and collaborates with vendors to resolve any issues to ensure system availability and functionality. Serves as primary liaison between vendors and SolutionHealth/EHS IT Dept. to complete report writing requests and ensure systems functionality on the EHS intranet. Updates and maintains any databases that must be manually uploaded to keep user information current, i.e., staff, providers, medications, etc. Responsible for building new functionalities in the system, under the guidance and direction of clinical departments.

Who You Are

• Associate degree or equivalent experience required.
• Bachelor’s degree or background in computer science preferred.
• Experience providing IT support, preferably in healthcare, required.
• Two (2) years' experience in healthcare risk or quality departments preferred
• Two (2) years’ IT programming or computer operations experience preferred
• Medical terminology preferred
• Understands system designs and process application flows required.
• Proficient with database programs, table management or other relevant applications required.
• Demonstrates extensive knowledge and understanding of supported systems preferred.
• Proficient with Microsoft tools and applications.
• Good judgment and problem-solving skills required
• Gives attention to detail and follows up on outstanding issues.
• Good communication and telephone skills
• Previous experience with healthcare electronic risk reporting applications preferred.

Why You’ll Love Us

• Medical, Dental, Vision Benefits starting the 1st of the month following your start date.
• Accrued Earned Time
• 403b with matching (fully vested) and discretionary annual core contributions
• Tuition Reimbursement up to $4,000/year for full time coded employees over 30 hours/week
• Miscellaneous Benefits - Pet Insurance, Legal Services, Vendor Discounts
• Work Shift: Full-time, 36 hours per week.
• Hybrid Role

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve.

Together, Southern New Hampshire Health and Elliot Health System, the founding members of SolutionHealth, are committed to innovative models of care and collaboration that improve the health and well-being of more than half of million residents of our region.

We start with committing to do the right thing, for each patient, always.