Applications Support Specialist- Risk Management- Full Time (Hybrid position)

SolutionHealth; Manchester (NH); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Tuition reimbursement

403(b) matching

Earned Time

Tuition Reimbursement up to $4,000

Pet Insurance

Legal Services

Vendor Discounts

Job summary

SolutionHealth is hiring a System Administrator to serve as the primary liaison for the electronic occurrence reporting system and to support other key systems within the Legal and Compliance Departments. You will ensure system availability, train users, and collaborate with vendors to resolve issues on the EHS intranet.

The role requires healthcare IT experience, strong problem-solving and communication skills, and the ability to build new functionalities under clinical direction.

Qualifications

• Experience providing IT support, preferably in healthcare.
• Two (2) years' experience in healthcare risk or quality departments preferred.
• Two (2) years’ IT programming or computer operations experience preferred.
• Medical terminology preferred.
• Understands system designs and process application flows.
• Proficient with database programs and Microsoft tools.
• Demonstrates knowledge of supported systems.
• Good judgment and problem-solving skills.
• Attention to detail and follow-up on issues.
• Good communication and telephone skills.
• Experience with healthcare electronic risk reporting applications preferred.

Responsibilities

• Monitors software systems and data integrity; collaborates with vendors to ensure availability.
• Acts as primary liaison between vendors and SolutionHealth/EHS IT to fulfill report writing requests.
• Provides training to new and existing users with RN Risk Management Coordinator.
• Assists with staff access issues and reporting requests.
• Builds new functionalities under guidance of clinical departments.
• Ensures system is functioning correctly across EHS; troubleshoots downtime with vendors.
• Updates and maintains databases for staff, providers, medications, etc.

Skills

IT support

Problem solving

Communication skills

Training staff

System liaison

Education

Associate degree or equivalent

Bachelor’s degree in CS preferred

Tools

Microsoft Office

Database programs

Web design tools

Job description

Come work at the best place to give and receive care!

Job Description

About the Job: Serves as primary system administrator and liaison to SolutionHealth IT staff for the electronic occurrence reporting system for Elliot Health System. Provides support to other key computer systems and applications within the Legal and Compliance Departments as requested.

What You’ll Do

• As system Administrator, monitors software systems and data integrity and collaborates with vendors to resolve any issues to ensure system availability and functionality.
• Serves as primary liaison between vendors and SolutionHealth/EHS IT Dept. to complete report writing requests and assure systems functionality on the EHS intranet.
• Provides training to new and existing users of systems and applications in conjunction with the RN Risk Management Coordinator.
• Assists with staff access issues, questions and reporting requests.
• Responsible for building new functionalities in the system, under the guidance and direction of clinical departments.
• Assures the system is functioning correctly and available across EHS for staff to enter events. Troubleshoots any downtime or system failures with the vendor.
• Updates and maintains any databases that must be manually uploaded to keep user information current, i.e., staff, providers, medications, etc.
• Monitors the system to assist department staff in assuring that all events are resolved on time.
• Designs, supports and updates internal web pages as requested by the Director. Proficient with software programs to support this function.
• As system Administrator, monitors software systems and data integrity and collaborates with vendors to resolve any issues to ensure system availability and functionality.
• Serves as primary liaison between vendors and SolutionHealth/EHS IT Dept. to complete report writing requests and ensure systems functionality on the EHS intranet.
• Updates and maintains any databases that must be manually uploaded to keep user information current, i.e., staff, providers, medications, etc.
• Responsible for building new functionalities in the system, under the guidance and direction of clinical departments.

Who You Are

• Associate degree or equivalent experience required. Bachelor’s degree or background in computer science preferred.
• Experience providing IT support, preferably in healthcare, required.
• Two (2) years' experience in healthcare risk or quality departments preferred
• Two (2) years’ IT programming or computer operations experience preferred
• Medical terminology preferred
• Understands system designs and process application flows required. Proficient with database programs, table management or other relevant applications required.
• Demonstrates extensive knowledge and understanding of supported systems preferred.
• Proficient with Microsoft tools and applications.
• Good judgment and problem-solving skills required
• Gives attention to detail and follows up on outstanding issues.
• Good communication and telephone skills
• Previous experience with healthcare electronic risk reporting applications preferred.

Why You’ll Love Us

• Medical, Dental, Vision Benefits starting the 1st of the month following your start date.
• Accrued Earned Time
• 403b with matching (fully vested) and discretionary annual core contributions
• Tuition Reimbursement up to $4,000/year for full time coded employees over 30 hours/week
• Miscellaneous Benefits – Pet Insurance, Legal Services, Vendor Discounts

Work Shift

Full-time, 36 hours per week.

Hybrid Role

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.