Applications Support Specialist I

KMS Kenco Management Services, LLC; United States; Remote; USD 52.000 - 76.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Critical illness insurance

Dental

Vision

Life insurance

Disability

Parental leave

401(k)

Paid time off

Holidays

Zusammenfassung

Kenco Logistics in the United States seeks an Applications Help Desk Support specialist to assist users, troubleshoot issues, and provide solutions for Kenco developed systems. You will log calls, escalate complex problems to IT, and train users in software usage.

Qualifications include an Associate's Degree in IT or equivalent, experience with AS/400, SQL, relational databases, and data analysis; familiarity with WMS is a plus. Travel 25% as needed.

Qualifikationen

• Associates Degree in IT or equivalent help desk experience.
• Familiarity with working in a warehouse using WMS systems is preferred but not essential.
• AS/400 experience is strongly preferred.
• Relational database experience.
• SQL query writing experience.
• Data analysis.

Aufgaben

• Learn and support Kenco developed software solutions.
• Acts as a technical resource in assisting users to resolve problems with Kenco developed systems.
• Maintain a log of calls to the Applications Help Desk and remedial action taken.
• Escalates urgent problems requiring more in-depth knowledge to appropriate resources in the IT department.
• Read technical manuals, confer with users and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Train users in the proper use of specific software.
• Making recommendations on areas of process improvement.
• Must be able to resolve problems via phone or remote control software in a help desk environment.
• Flexibility to work overtime and varying hours as needed.
• Must be willing to serve in an on-call rotation for after-hours support.

Kenntnisse

Relational database experience

SQL query writing

Data analysis

WMS familiarity

Ausbildung

Associates Degree in IT or equivalent help desk experience

Tools

AS/400

WMS familiarity

Jobbeschreibung

Kenco Logistics in the United States seeks an Applications Help Desk Support specialist to assist users, troubleshoot issues, and provide solutions for Kenco developed systems. You will log calls, escalate complex problems to IT, and train users in software usage.

Qualifications include an Associate's Degree in IT or equivalent, experience with AS/400, SQL, relational databases, and data analysis; familiarity with WMS is a plus. Travel 25% as needed.