Junior Business Systems Analyst – IT & WMS Support

KMS Kenco Management Services, LLC; Pleasant View (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Holidays

Job summary

Kenco Logistics seeks a Business Systems Analyst I to support hardware and software, resolve escalated issues, and train end users. You will work with WMS/OMS, SQL, and related systems to keep operations running smoothly.

You will learn company software, assist with reporting and intranet support, and help maintain smooth day-to-day IT functions across the site. This role offers growth in a dynamic logistics environment.

Qualifications

• Bachelor’s degree or equivalent experience in a technology-related field.
• Experience with Warehouse Management System (WMS) or Order Management System (OMS).
• SAP WMS experience preferred.
• Experience using shipping software such as a TMS, Parcel or other carrier application preferred.
• Beginner to moderate SQL skillset.
• Experience with DB2 SQL or MySQL preferred.
• Experience with FTP and API communication methods preferred.
• XML skillset helpful but not required.
• Experience with PHP and HTML is helpful but not required.

Responsibilities

• Learn and support all company-specific software solutions.
• Installs, troubleshoots and develops technical solutions for all hardware and software issues related to computer equipment.
• Acts as a technical resource in assisting users to resolve problems with all computer systems.
• Resolve escalated issues related to OS updates, patches and configuration changes on a regular basis.
• Identifies, diagnoses and resolves escalated problems related to software, hardware, internet, etc., and communicates solutions to users.
• Maintain record of daily data communication transactions, problems and action taken, and installation activities within the ticketing database.
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Read technical manuals, confer with users, and conduct diagnostics to investigate and resolve problems.
• Documents procedures and solutions for help desk issues.
• Answering both technical and non-technical questions for users.
• Making recommendations on areas of process improvement.
• Assists with Reporting solution, providing analytical queries and tools for operational management as needed.
• Assists in supporting site intranet.
• Performs basic computer and RF repairs and workstation integration.

Skills

WMS/OMS

SQL

DB2 SQL

MySQL

FTP

API integration

TMS

XML

PHP/HTML

Carrier applications

Education

Bachelor’s Degree in Computer Science, Industrial Engineering or related field or equivalent experience in a technology-related field

Tools

SAP WMS

TMS/Parcel software

Job description

Kenco Logistics seeks a Business Systems Analyst I to support hardware and software, resolve escalated issues, and train end users. You will work with WMS/OMS, SQL, and related systems to keep operations running smoothly.

You will learn company software, assist with reporting and intranet support, and help maintain smooth day-to-day IT functions across the site. This role offers growth in a dynamic logistics environment.