Appl. Support Analyst I

KMS Kenco Management Services, LLC; United States; Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Critical illness insurance

Dental

Vision

Life insurance

Disability

Parental leave

401(k)

Paid time off

Holidays

Job summary

Kenco Logistics in the United States seeks an Applications Help Desk Support specialist to assist users, troubleshoot issues, and provide solutions for Kenco developed systems. You will log calls, escalate complex problems to IT, and train users in software usage.

Qualifications include an Associate's Degree in IT or equivalent, experience with AS/400, SQL, relational databases, and data analysis; familiarity with WMS is a plus. Travel 25% as needed.

Qualifications

• Associates Degree in IT or equivalent help desk experience.
• Familiarity with working in a warehouse using WMS systems is preferred but not essential.
• AS/400 experience is strongly preferred.
• Relational database experience.
• SQL query writing experience.
• Data analysis.

Responsibilities

• Learn and support Kenco developed software solutions.
• Acts as a technical resource in assisting users to resolve problems with Kenco developed systems.
• Maintain a log of calls to the Applications Help Desk and remedial action taken.
• Escalates urgent problems requiring more in-depth knowledge to appropriate resources in the IT department.
• Read technical manuals, confer with users and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Train users in the proper use of specific software.
• Making recommendations on areas of process improvement.
• Must be able to resolve problems via phone or remote control software in a help desk environment.
• Flexibility to work overtime and varying hours as needed.
• Must be willing to serve in an on-call rotation for after-hours support.

Skills

Relational database experience

SQL query writing

Data analysis

WMS familiarity

Education

Associates Degree in IT or equivalent help desk experience

Tools

AS/400

WMS familiarity

Job description

At Kenco Logistics, you are more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.

About the Position

The Applications Help Desk Support person(s) is responsible for providing customer support to assist users in the resolution of questions that may arise. Troubleshoots problems the users are having and develops technical solutions for users, technicians and customers. Refers cases to the application developers when their help is needed to resolve problems. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.

Functions

• Learn and support Kenco developed software solutions.
• Acts as a technical resource in assisting users to resolve problems with Kenco developed systems.
• Maintain a log of calls to the Applications Help Desk and remedial action taken.
• Escalates urgent problems requiring more in-depth knowledge to appropriate resources in the IT department.
• Read technical manuals, confer with users and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Train users in the proper use of specific software.
• Making recommendations on areas of process improvement.
• Must be able to resolve problems via phone or remote control software in a help desk environment.
• Flexibility to work overtime and varying hours as needed.
• Must be willing to serve in an on-call rotation for after-hours support.

Qualifications

• Associates Degree in IT or equivalent help desk experience
• Familiarity with working in a warehouse using WMS systems is preferred but not essential.
• AS/400 experience is strongly preferred
• Relational database experience
• SQL query writing experience
• Data analysis

Competencies

• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Decision Quality - Making good and timely decisions that keep the organization moving forward.
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Travel Requirements

This position is expected to travel approximately 25% or less. A passport is not required but recommended.

Disclosures

For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco's privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/

The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristic protected by law.

Per company policy, all internal job postings expire 14 days from the date they are posted.

Benefits offered

• Medical insurance including HSA, HRA and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, accidental injury
• Dental Insurance
• Vision Insurance
• Basic Life and Supplemental Life
• Short Term and Long Term Disability
• Paid Parental Leave
• 401(k)
• Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
• Employer Paid Holidays - 10 days

Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.

Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.

Please click the image to download the EEOC 'Know Your Rights; Discrimination is Illegal' posting. https://www.eeoc.gov/poster

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

For California residents – please enter or copy/paste the address below to review an important notice regarding Kenco's privacy policy. https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/

About Kenco

Kenco is a Great Place to Work certified company, a recognition driven by the feedback and experiences of our associates and one that reflects our people-first culture. Every day, our people push our business forward. Our dedicated workforce has been a cornerstone of our culture and an essential part of what makes Kenco so special. From the distribution floor to the boardroom, we are committed to inclusivity in our workforce, ensuring every one of our associates is empowered to have their voices heard. Through our diverse backgrounds, we’re able to leverage the strengths of every team member to devise creative solutions to any on- and off-site challenge - making Kenco a unified community where our people can grow together and make us stronger every day.