Applications Specialist-Baseline

Mountain Park Health Center; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

Mountain Park Health Center seeks an Applications Specialist to support the development, testing, and maintenance of clinical applications and the EHR across multiple clinic sites. You will analyze workflows, implement processes, train end users, coordinate with vendors, and travel to clinics for on-site sessions.

A strong EPIC EHR background is required, along with a healthcare/IT degree or equivalent experience.

Qualifications

• Bachelor's degree in healthcare, nursing, business or computer/information sciences or three years of computer/information systems experience.
• Valid driver's license.
• We are specifically looking for EPIC EHR background, especially support and implementation.

Responsibilities

• Actively handles EHR, interfaces, and other clinical applications support issues across multiple clinic sites using in person interactions, phone calls, emails, or Microsoft Teams.
• Assists with analysis, design, build, installation, evaluation, optimization, and updates end-user training of Mountain Park Health Center software systems.
• Prioritize, investigate, and troubleshoot issues related to system applications, interfaces, and data processing; propose solutions.
• Support and assist in designing and implementing workflow processes.
• Maintain records for clinical applications building and testing.
• Collaborate with internal teams and external stakeholders, including vendors.
• Act as a change agent to promote adoption of new processes and technologies.
• Integrate knowledge of clinical/billing systems to plan and execute implementation activities.
• Evaluate cross-departmental impact of change requests and manage competing needs with stakeholders.
• Perform root-cause analysis and suggest workarounds.
• Travel to clinics for organizational training needs.
• Maintain regular and predictable attendance.
• Performs other duties as required.

Skills

EHR troubleshooting

Clinical workflow

End-user training

Vendor coordination

Education

Bachelor's degree in healthcare/IT

Tools

EPIC EHR

Job description

Brief Description

The Applications Specialist's position is to aid in the development, testing, and maintenance of clinical applications, interfaces, and the electronic health record (EHR). This role plays a crucial role in the effective adoption of the system by helping to implement, manage, and support the software applications that Mountain Park Health Center uses. This role assists in enhancing application administration, usage, and on demand training. This position will be incorporated into the clinic setting to ensure real-time analysis of all clinical applications.

Brief Description

The Applications Specialist's position is to aid in the development, testing, and maintenance of clinical applications, interfaces, and the electronic health record (EHR). This role plays a crucial role in the effective adoption of the system by helping to implement, manage, and support the software applications that Mountain Park Health Center uses. This role assists in enhancing application administration, usage, and on demand training. This position will be incorporated into the clinic setting to ensure real-time analysis of all clinical applications.

Essential Functions

• Actively handles EHR, interfaces, and other clinical applications support issues across multiple clinic sites using various communication methods, such as in person interactions, phone calls, emails, or Microsoft Teams.
• Assists with the analysis, design, build, installation, evaluation, optimization, and updates end user training of new and established Mountain Park Health Center computer software systems.
• The role involves prioritizing, investigating, and troubleshooting issues related to system applications, interfaces, and data processing. Solves the problem and/or helps determine correct measures to be taken toward the solution.
• Supports and assists in designing and implementing workflow processes.
• Keeps appropriate records and documents for all clinical applications building and testing.
• Works closely with both internal team members and external stakeholders, including vendors.
• Acts as a change agent to encourage the adoption of new processes and technologies that enhance best clinical practices.
• Involves integrating knowledge of clinical/billing information systems and clinical/billing practice workflow processes to collaboratively plan and carry out implementation activities.
• Evaluates the cross-departmental impact of individual user or department-level system/workflow change requests. Additionally, it requires effective collaboration with customer stakeholders to manage competing or conflicting requests and needs.
• Performs root-cause analysis and suggests appropriate workarounds at the elbow or virtually.
• Travel to clinics for organizational training needs.
• Maintains regular and predictable attendance.
• Performs other duties as required.

Qualifications

Minimum Qualifications:

• Bachelor's degree in healthcare related field, nursing, business or computer/information sciences or three (3) years of computer/information systems experience.
• Valid driver's license
• We are specifically looking for EPIC EHR background, especially support and implementation

Preferred Qualifications

• EHR and Clinical Integrations Support