Application Analyst Intermediate - Professional Billing

Cone Health Medical Group; Greensboro (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Cone Health Medical Group in Greensboro, NC seeks an Application Analyst Intermediate to provide technical support for complex clinical and business applications, aiming to improve performance and align with organizational needs.

Under moderate supervision, you will gather, analyze and translate user requirements into system configurations, develop and execute test scripts, document results, and troubleshoot issues while coordinating with cross‑functional teams and third‑party systems; Epic

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• Minimum of 2 years of experience in application support or analysis.
• Epic certification testing must be completed within policy timeframe.

Responsibilities

• Gathers, analyzes and evaluates user needs to drive system configuration.
• Collaborates with technical and end user groups to meet clinical and business needs.
• Prepares and executes test scripts for releases and user acceptance testing.
• Documents test results, changes, and procedures per standards.
• Provides triage and troubleshooting for complex applications and data quality monitoring.
• Assists with implementation and support of third-party systems.
• Ensures integration with cross-functional applications used by the organization.
• Performs other duties as assigned.

Skills

Needs analysis

Troubleshooting

Test planning & execution

Cross-functional collaboration

Healthcare IT knowledge

Education

Bachelor's degree or equivalent experience

Tools

Epic Certification

Job description

The Application Analyst Intermediate provides technical application support for complex clinical and/or business applications in order to improve their overall performance and ensure they are meeting the organization's needs. Working under moderate supervision, this role gathers, analyzes and evaluates user needs, and implements, optimizes, supports, and troubleshoots clinical and/or business applications.

STRONGLY PREFER - candidates who are already certified in EPIC PB.

Essential Job Function:

• Collaborates with internal and external technical and end user groups to ensure applications and other third-party systems meet the organization's clinical and business needs when building and implementing the system.
• Performs in-depth analysis of end user department workflows, data collection, report details and other technical issues as they relate to design and build decisions as well as involves complex qualitative and quantitative analysis on data and information collected as part of application requirement gathering.
• Understands and translates the business/clinical functionality into system configuration and workflow.
• Prepares and executes test scripts for application testing, new release testing, integration testing, and user acceptance testing.
• Documents test results, design, change control, system problems, and internal procedures according to departmental standards.
• Provides technical application support, triage, and troubleshooting for complex applications as well as monitors the systems for data quality, efficiency, operation, and data integrity, and appropriately escalates issues/problems.
• Maintains knowledge of new technical concepts and solutions and their application to healthcare.
• Assists with implementation and support of third-party systems.
• Provides the necessary experience and knowledge to ensure all aspects of the application integrate with the other cross-functional applications utilized by the organization.
• Performs other duties as assigned.

Education:

• Required: Bachelor's Degree or equivalent experience in relevant field.

Experience:

• Required: 2 years

Licensure/Certification/Listing:

• Required: Clinical employees must maintain licensure appropriate to clinical education and training, without lapse. For Cone HealthLink (CHL) / Epic applications, must satisfactorily complete required Epic certification testing within the timeframe specified in the Epic Certification commitment policy.